Customer Success Technical Leader

As a Customer Success Technical Leader, you will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform.

You will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team.

Responsibilities:

• Skilled and aligned to Splunk Security license products, such as Enterprise Security (ES), security applications like Splunk User Behavior Analytics (UBA), and/or SOAR (Security Orchestration, Automation, and Response)
• Highly skilled and aligned to Splunk’s Core licensed product, such as Enterprise and Cloud.
• Strategically support the Customer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect motions.
• Develop strong partnership with Sales/Customer Success roles to assist Area aligned customers with Value Realization.

As a Customer Success Technical Leader, you Will:

• Be passionate about customers and deliver impactful solutions.
• Address organizations’ complex technical challenges, proactively identifying and resolving issues before they impact the customer.
• Be a self-motivated Splunk expert eager to learn and adapt in a dynamic environment.
• Guide account team members and customers on optimal use of Splunk Platform and Splunk Enterprise Security.
• Deliver strategic, case-based technical consulting (up to 90 days).
• Collaborate with internal resources and customer-facing teams to manage customer needs.

Minimum Qualifications:

• Practical experience configuring and using Splunk Enterprise Security (ES) or equivalent SIEM tools.
• Ability to onboard, parse, and normalize security logs from common enterprise sources.
• Working knowledge of SPL (Search Processing Language) to write, optimize, and troubleshoot correlation searches.
• Familiarity with Splunk Core architecture, forwarders, and technical add-ons (TAs).
• Language: Business proficiency in Korean and English.

Preferred Qualifications:

• Exposure to security automation (SOAR) or behavioral analytics (UEBA).
• Practical awareness of common security frameworks (e.g., NIST, CIS, or compliance standards).
• Basic familiarity with cloud infrastructure (AWS, Azure, or Google Cloud).
• Prior experience in threat hunting, digital forensics, or SOC workflows.
• Relevant security certifications or Splunk accreditations are a plus.

Soft Skills:

• Trusted technical advisor with the ability to manage assigned tickets and priorities.
• Relationship Management - Establish technical credibility with a wide range of internal and customer contacts.
• Conflict Resolution - Ability to engage in escalation management.
• Influencing/Negotiating - Ability to influence peers, Splunk leadership and customers.