Technology Consultant Graduate

We are seeking a Graduate HPC Technology Consultant to join our HPC Services team, providing systems-administration support to a prestigious Bristol-based customer operating large-scale High Performance AI Computing infrastructure.

This is an opportunity to begin a career maintaining and optimising mission-critical systems that enable complex AI research, engineering and data-intensive workloads.

Working within a dedicated team of technical experts, you will contribute to proactive and reactive support that meets the customer’s business needs. You will build effective customer relationships and help maintain a high level of customer satisfaction.

Responsibilities

• Work as part of a dedicated team supporting advanced HPC hardware and software technologies.
• Assist with proactive maintenance activities and respond to incidents, initially under guidance and with increasing ownership as your experience develops.
• Manage and document incidents and maintenance activities accurately through case-management systems.
• Follow customer change-management processes, controls and security requirements when planning and completing technical work.
• Build strong working relationships with customers, stakeholders and technical colleagues, communicating progress and setting expectations clearly.
• Contribute into technical escalations providing clear diagnostic information to support resolution of high-priority issues.
• Build a network of contacts across WW HPC Engineering and R&D teams to enable effective customer support.
• Engage with Linux systems-administration activities such as monitoring, configuration, patching, account or service checks and vulnerability-management tasks, appropriate to your training and access.
• Support hardware diagnostics, maintenance and repair, including physical replacement of field-replaceable components, with appropriate supervision.
• Increase skills to develop scripts in Python, Bash or similar technologies to improve repeatability, diagnostics and operational efficiency.
• Use configuration-management and automation tools such as Ansible to support consistent system administration.
• Assist with troubleshooting across cluster-management platforms, schedulers, high-performance networks, parallel file systems and containerised workloads.
• Investigate system issues, record evidence and provide a structured technical analysis for resolution or escalation.
• Once suitably trained and experienced, there may be an opportunity to participate in a rota providing 24x7 standby cover where required.

Benefits

• A supportive graduate environment, ongoing technical and professional learning, a competitive reward package, hybrid working and the opportunity to contribute to large-scale, mission-critical HPC services while developing your career with HPE.
• Structured onboarding to the team, customer environment, service processes and safe working practices.
• Mentoring and day-to-day guidance from experienced HPC specialists.
• Shadowing followed by progressively independent responsibility as competence is demonstrated.
• Opportunities to develop across Linux, automation, hardware, cluster software, networking, storage, containers, security and AI infrastructure.
• Regular feedback and development planning to help you build toward broader technical ownership and a career as an HPC Technology Consultant.
• Exposure to an international HPC community through collaboration with colleagues across worldwide teams.