Implementation and Support Consultant

This position serves as an Implementation and Support Consultant for services provided to Visa clients, with a specific focus on new solutions provided by Visa.

The role is an individual contributor position, responsible for solving complex problems and taking a broad view to identify innovative ways of working and providing value to clients.

Key Responsibilities:

• Execute Visa new solution initiatives that impact clients' business and operations
• Work closely with Visa Solutions teams to represent the needs of the clients and facilitate faster transition of new products and services into mainstream implementation and support within the organization
• Coordinate with internal Visa teams to ensure delivery on commitments
• Incubate new Solutions and Enhancements to develop, refine and test-run implementation and support documents and tools
• Communicate complex technical concepts in a focused and well-organized manner
• Deliver comprehensive trainings, develop and handover relevant artefacts such as implementation processes, guides, presentations, forms, project plans, support FAQs, support tools to Client Services Implementation and Support delivery teams
• Offer subject matter expertise within Client Services in areas such as knowledge of APIs, SDKs, systems integrations, deployment and post-production support
• Prepare and maintain detailed project plans, status reports, and issues logs
• Provide project management and technical support services to Visa clients and processors to ensure client expectations are exceeded
• Learn and acquire knowledge in new technologies in keeping step with market and industry developments
• Set priorities, influence client and Visa teams involved in various workstreams to multi-task under tight deadlines and ensure that client and/or processor efforts, and 3rd party software providers are managed towards achieving customer and key stakeholder acceptance of deliverables
• Identify opportunities for operational improvements, new methodologies, revenue generation to improve departmental efficiencies and service delivery to clients

The role works across a breadth of Visa cross-functional business and technical functions and external stakeholders to achieve the stated project objectives.

Qualifications:

• A Bachelor's degree in Computer science, Information Technology or equivalent work experience in a business analyst role in software or financial services
• A minimum of 5+ years' experience of Information Technology systems integration and technical support
• Good working knowledge of payment processing systems including transaction switching, clearing & settlement, EMV contact and contactless technologies, card payment systems, digital products and services, and API / SDK technologies
• Experience building and maintaining relationships at an operational and executive levels in different functions within an organization
• Proven success in client relationship management
• Expert knowledge of standard MS Office tools
• Excellent project management, time management, organization, and planning skills
• Good analytical skills, problem analysis and technical acumen
• Excellent verbal, written, presentation and interpersonal skills are required
• Must be able to take the initiative to resolve problems and ensure delivery on commitments
• Can facilitate good functional collaboration with internal and external stakeholders
• Must be oriented towards quality enhancement and process improvement
• Must be based in Lagos, Nigeria and is required to speak/write English fluently