Description
We are seeking a Manager to lead the delivery of Technology Adoption, Engagement & Transformation initiatives, focusing on Experience & Workflow Design and governance readiness.
The successful candidate will be responsible for managing day-to-day delivery of assigned experience, workflow, adoption, technical portfolio, or governance outcomes.
Key accountabilities include:
- Planning and assuring execution of Experience & Workflow Design, including UX/CX, customer and colleague journeys, agent hand-offs, and rapid adaptation of tools and workflows.
- Coordinating governance readiness and clearance with Legal, Privacy, Risk, Compliance, and Security stakeholders.
- Maintaining clear scope, milestones, risks, dependencies, user insights, telemetry, documentation, and transition plans.
- Collaborating with Business Units, GTMx, GCA, CMO, PIC, POD members, and peer D&T teams to minimize handoffs and sustain adoption.
The ideal candidate will have:
- Bachelor's degree or above in Computer Science, Information Technology, Engineering, Design, or Management.
- 8+ years of progressive relevant experience, including 3+ years in the pharmaceutical or healthcare industry.
- Agile delivery, product metrics, adoption measurement, and evidence-based iteration experience.
- Demonstrated ability to work across business, product, technology, data, and governance stakeholders in a matrixed environment.
Measures of success include:
- Timely, high-quality delivery against agreed transformation, adoption, technical portfolio, experience, and governance outcomes.
- Higher adoption and measurable value from legacy and AI-enabled products.
- Better use of telemetry and user insight to improve products, workflows, and service integration.
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