Technical Analyst

We are looking for a Technical Analyst to collaborate with cross-functional teams to deliver solutions on time and within scope.

Responsibilities:

• Analyze current systems and gather requirements to support modernization efforts
• Improve operational efficiency, compliance, and customer experience
• Identify and mitigate risks associated with releasing technical issues into production
• Prevent reputational damage and financial impact due to system defects
• Align auto-testing strategies with business objectives
• Collaborate with DevOps, developers, Group IT, and business units
• Chair defect meetings with developers on high-priority issues and provide support to resolve problems
• Participate in UAT, regression, and exploratory testing on web and mobile platforms
• Review test cases and manage defect lifecycle using tools like JIRA, TestRail, and Postman
• Ensure compliance with QA standards and audit requirements
• Facilitate workshops and alignment sessions to define integration scope and lead integration with external systems
• Engage with cross-functional teams including risk, AML, QC etc.
• Participate in Agile ceremonies, contribute to backlog grooming, and sprint planning
• Conduct gap analysis and propose process improvements
• Understand stakeholders' requirements, able to negotiate and influence stakeholders on application development with tech expertise demonstrated
• Perform knowledge transfer to other teammates or vendors throughout the full-life cycle of application development

Qualifications / Experience:

• Bachelor's degree or above in Computer Science or related field
• At least 10 years of experience as a technical analyst with in-depth business knowledge
• Experience in multi-country market implementation
• Experience with multi-location, multi-country product launch environments
• Experience in CICD & Agile work management

Knowledge & Technical Skills:

• Strong technical background in distributed technologies
• Structured decision-making and problem-solving skills
• Strong understanding of insurance claims systems and data flows
• Exposure to API testing tools like Postman
• Familiarity with SQL for backend validation and data integrity checks
• API testing and microservices architecture (e.g., AWS, Kafka)
• Deep understanding of life and health insurance claims lifecycle (e.g., hospitalization, reimbursement, rejection handling)
• Familiarity with insurance data platforms such as Life-Asia and Group-Asia
• Payment processing
• Regulatory compliance checkpoints
• Understanding of Hong Kong-specific insurance regulations