Technical Account Manager, Korea

We are seeking a Technical Account Manager (TAM) to provide technical support to customers and sales teams in South Korea.

The TAM will serve as the primary technical point of contact, helping customers identify suitable solutions, address technical inquiries, and ensure effective communication between customers, sales, and internal technical teams.

Key Responsibilities

• Serve as the first point of contact for customer technical inquiries, including product and service information, order-related questions, and technical troubleshooting.
• Understand customer requirements and recommend appropriate technical solutions based on the company's capabilities.
• Work closely with Sales Account Managers, Production Managers, and Senior Scientists to provide technical consultation and resolve customer concerns.
• Support pre-sales activities, including technical discussions, project scoping, and quotation preparation.
• Coordinate with internal teams to ensure timely responses, effective issue resolution, and a positive customer experience.
• Stay current with relevant technologies, industry trends, and the company's products and services.
• Participate in industry conferences, customer meetings, and deliver technical presentations when needed.

Qualifications

• A master’s degree or higher in a relevant life sciences discipline, such as molecular biology, cell biology, immunology, biochemistry, or a related field.
• Fluency in spoken and written Korean and Mandarin Chinese; professional working proficiency in English.
• Strong communication, problem-solving, organizational, and time-management skills.
• Ability to explain complex technical concepts clearly to both scientific and non-scientific audiences.
• Prior experience in technical support, technical sales, or customer-facing roles within the life sciences industry is preferred.
• Familiarity with life science or related CRO services is a plus.

Benefits

Benefits include medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays. Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide commuter benefits, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.