Team Manager

The post holder will provide senior operational leadership and management for the Mental Health Support Team (MHST), ensuring the delivery of high-quality, safe, effective, accessible and responsive mental health support to children and young people within education settings.

The Operational Manager will have responsibility for the day-to-day operational delivery and ongoing development of the MHST, providing visible and compassionate leadership to the workforce and ensuring that services are delivered in accordance with national guidance, local priorities and Trust policies.

Main duties of the job

• Provide senior operational leadership and management of the MHST.
• Ensure effective day-to-day delivery of the service across participating schools, colleges and other education settings.
• Ensure appropriate systems are in place to manage referrals, allocation, caseloads, waiting times, demand and capacity.
• Ensure that service delivery remains responsive to the needs of children, young people, families and education settings.
• Monitor service performance against agreed local, Trust and national standards and take appropriate corrective action where performance falls below expectations.
• Ensure effective and efficient use of workforce and financial resources.
• Lead the development, implementation and review of operational processes and procedures.
• Identify operational pressures, service gaps and risks and ensure appropriate mitigation and escalation.
• Work collaboratively with clinical and professional leads to maintain safe and effective service delivery.
• Support the development and expansion of MHST provision in accordance with commissioning requirements and local priorities.
• Lead and support transformation, innovation and continuous improvement across the service.
• Represent the MHST at appropriate operational, governance and partnership meetings.

Job responsibilities

• Provide compassionate, inclusive, visible and effective leadership to MHST staff.
• Provide line management and management oversight to identified members of the team.
• Promote a positive culture that supports staff wellbeing, psychological safety, inclusion and professional development.
• Ensure staff receive appropriate supervision, annual appraisal and opportunities for continuing professional development.
• Manage workforce performance, attendance, conduct and capability in accordance with Trust policies and procedures.
• Lead and support recruitment, induction and retention of staff.
• Undertake effective workforce and succession planning.
• Monitor staffing establishment, vacancies, turnover and other workforce pressures.
• Work with colleagues to ensure appropriate skill mix and effective deployment of available resources.
• Ensure staff have appropriate competencies, training and support to fulfil their roles safely and effectively.
• Develop leadership capacity within the team and support staff to take responsibility for identified areas of service development.
• Facilitate effective communication and engagement across the workforce, particularly during periods of organisational or service change.

Benefits

• NHS Discounts
• Generous annual leave
• NHS pension scheme
• Excellent internal staff network
• Flexible working
• Health and wellbeing initiatives

Person Specification

• Qualifications/Registrations: Registered as a UK health or social care practitioner (e.g. HCPC Registered, British Association for Counselling and Psychotherapy (MBACP Accred Registered Mental Health Nurse, Registered Learning Disability Nurse, HCPC Registered Psychologist, United Kingdom Council for Psychotherapy (UKCP), Social Work England (SWE))
• Skills/Abilities: Ability to enable and influence multi-professional team working and problem solving; excellent interpersonal skills; highly developed communication and interpersonal skills
• Experience/Knowledge: Significant years of experience in a management role at Band 7 or above (or equivalent) within a mental health setting; excellent track record of delivering Key Performance and Quality Indicators