Talent Acquisition Operations Lead

TaskUs is seeking a Talent Acquisition Operations Lead to oversee and drive the operational excellence of the talent acquisition function within the organization. The successful candidate will lead a team, manage end-to-end onboarding activity, implement scalable solutions, and optimize the candidate experience.

Key Responsibilities:

• Team Management: Provide leadership, guidance, and mentorship to the team, set clear performance expectations, and conduct regular performance evaluations.
• End-to-End Process Management: Oversee and optimize end-to-end onboarding processes, including background check completion, contract management, and collation of relevant documentation.
• Applicant Tracking System (ATS) Management: Manage the administration, configuration, and optimization of the ATS, collaborate with IT and vendor partners, and provide training and support to users.
• Reporting and Analytics: Develop and maintain recruitment metrics and analytics reports to measure the effectiveness of talent acquisition strategies and provide actionable insights.
• Compliance & Policy Adherence: Ensure compliance with relevant labor laws, regulations, and company policies throughout the talent acquisition process.
• Audit Activity: Manage audits associated with all Talent Acquisition activity, including internal, external, and client audits.
• Technology and Tool Management: Evaluate, implement, and manage recruitment technologies and tools to enhance efficiency and effectiveness.
• Vendor Management: Manage relationships with external vendors, such as background check providers and assessment vendors.
• Candidate Experience: Drive initiatives to enhance the candidate experience, ensuring a positive and consistent journey from application to onboarding.
• Continuous Improvement: Foster a culture of continuous improvement, innovation, and operational excellence within the talent acquisition function.

Qualifications and Skills:

• Experience in managing and developing teams in a fast-paced environment.
• Experience and knowledge of onboarding, applicant tracking systems (ATS), and recruitment technologies.
• Proficiency in data analysis, metrics reporting, and utilizing recruitment analytics to drive insights and improvements.
• Strong understanding of employment laws, regulations, and compliance best practices.
• Excellent communication, collaboration, and stakeholder management skills.
• Proactive, innovative, and forward-thinking mindset with the ability to improve processes and stay updated on industry trends and emerging technologies.