SVP, Chief Communications Officer

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

As our senior-most communications leader, you'll own how that story is told to every audience: riders, drivers, employees, investors, policymakers, partners, and the media. Reporting directly to the CEO and serving on the executive leadership team, you'll lead a seasoned organization spanning Corporate, Product, Consumer, Brand Communications, Policy Communications, Content, and Social, with teams in the U.S. and Europe and full ownership of the function’s budget and resources.

Responsibilities:

• Define and steward Lyft's corporate, consumer, and technology narratives so every launch, partnership, and milestone ladders up to a clear and differentiated story
• Serve as a strategic advisor to the CEO and executive team on reputation, positioning, and stakeholder impact, and shape the CEO's external voice across media, industry stages, and investor forums
• Anticipate emerging reputation risks and lead the company through complex, high-visibility issues with speed, clarity, and sound judgment
• Build deep, trusted relationships with top-tier journalists, editors, and influencers to shape how the market understands Lyft's vision, progress, and impact
• Partner with Marketing and Product to bring new products, services, and partnerships to market through integrated campaigns that drive awareness and preference
• Partner with Investor Relations, Policy, and Legal to keep financial, regulatory, and public narratives aligned, including partnership on the company’s disclosure process
• Shape Lyft’s policy and social impact narrative in partnership with Policy teams, supporting the company’s positions with regulators, legislators, and community stakeholders across our markets
• Build owned content and storytelling programs, including human-interest storytelling and answer-engine (AI) discoverability, so Lyft’s story is discoverable where people search
• Lead, develop, and retain a senior, high-performing communications organization, setting a high bar for craft and a culture of learning from both wins and misses
• Own the communications budget and headcount, allocating resources against the company’s highest-priority narratives and moments
• Define the metrics that matter for reputation and communications impact, and use them to guide investment and strategy
• Champion the adoption of AI across the communications function, including AI-powered media monitoring, sentiment analysis, and content development, to increase speed, insight, and scale

Experience:

• Extensive senior communications leadership spanning corporate and consumer, including experience leading the function or serving as the top communications advisor to a CEO
• Experience leading a global team and owning a function-level budget
• Track record at technology or tech-enabled consumer companies operating in competitive, high-scrutiny industries
• Experience with consumer brands where sentiment shifts quickly, with a strong read on cultural, social, and public trends
• Experience with policy or regulatory communications in a highly regulated or politically scrutinized industry strongly preferred
• Demonstrated ability to build narratives that align with company strategy and move audiences
• Proven judgment leading through crises and high-stakes issues in the public eye
• Deep, durable relationships with top-tier media, editors, and influencers
• Public company experience, including partnership with Investor Relations on earnings and investor communications, strongly preferred
• A history of building and retaining high-performing teams and developing future communications leaders
• Track record of evaluating and adopting AI-driven capabilities within a communications organization, such as tools for monitoring, insight, and content workflows

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership