Support Operation Manager

You will engineer the future with Synopsys as a Support Operation Manager. Synopsys is a company that drives the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines.

As an experienced, hands-on support leader, you will combine technical understanding with business acumen and a genuine commitment to helping others. With at least 10 years of professional experience and demonstrated leadership of support operations, you will establish a support function from the ground up, defining its procedures, operating model, and ways of working.

Your responsibilities will include:

• Establishing support procedures, operating model, knowledge base, and service management practices for a new support function covering tools, reports, and processes.
• Leading and developing a team of 3–4 people, including yourself, supporting a community of approximately 300 users while remaining hands-on with daily operations and complex investigations.
• Owning and continuously improving the support framework and infrastructure, balancing immediate user needs with longer-term scalability and service quality.

You will need:

• A degree or Master in Information Engineering or related.
• At least 10 years of professional experience, with demonstrated experience leading support teams or support operations.
• Experience defining or substantially improving support procedures, operating models, and service management practices.

Preferred experience:

• Managing a large or complex support environment and adapting established practices to a smaller, growing team.
• Working with ServiceNow for support delivery and Jira Cloud for escalation to product or engineering teams.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings.