Description
Join the prestigious Château Frontenac as a supervisor, representing a renowned hotel where your personality makes a difference. As part of the Accor group, you will be part of a family that values collective successes and individual achievements.
Benefits:
- Travel benefits and reduced rates at over 5,700 Accor hotels worldwide
- Competitive insurance plan, mostly paid by the employer
- Retirement plan available after 3 months
- Employee assistance program (EAP) with mental health support, legal and financial advice, health and nutrition services, career coaching, and life transition support
- Free dry cleaning, free parking at the hotel, and free meals at the cafeteria
- Access to the hotel gym facilities
- Opportunities for talent development and growth within the establishment and globally
- Active involvement in various committees and philanthropic initiatives
Responsibilities:
- Ensure professional, warm, and consistent service while leading and supervising Fairmont Or staff
- Monitor the hotel's maintenance and review reservations to guarantee customer satisfaction
- Offer concierge services with in-depth knowledge of local attractions to enhance customer experience
- Develop sales programs to increase revenue and manage customer issues promptly
- Train Fairmont Or staff, maintain strong client relationships, and provide accurate information on local tourist sites
Qualifications:
- At least 2 years of experience as a concierge or receptionist in a 4-star hotel with previous supervisory experience
- Excellent French and English communication skills, with a third language being an asset
- Proficiency in Property Management System (PMS) and Microsoft Windows applications
- Strong interpersonal skills, problem-solving abilities, and capacity to work under pressure
- Ability to focus on customer needs while remaining calm and courteous
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