Subrogation Team Lead

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

As a Subrogation Team Lead, you will lead the recovery team which pursues potential subrogation recoveries arising from claims across all jurisdictions and lines of business.

Responsibilities:

• Ensures compliance with established recovery procedures and standards
• Maintains quality control and conducts periodic file reviews of team members' files
• Acts as first-line authorization for litigation, including appeals, on any recovery claim
• Authorizes payment of bills over the delegated authority of the reviewer
• Provides guidance to colleagues on how to handle subrogation counsel for high complex cases and handles escalations
• Schedules client file reviews and actively participates in discussions of subrogation resolution
• Provides guidance on claim payments as needed and conducts audits to ensure colleagues are adhering to specified guidelines
• Provides subrogation guidance and direction to both internal and external stakeholders in order to maximize recovery efforts in alignment with client, financial and jurisdictional strategy and guidelines
• Oversees colleague preparation of client status report and handles escalations
• Provides team guidance regarding the litigation process to ensure timely and cost-effective resolution
• Develops training material and leads department training opportunities
• Provides team guidance to ensure appropriate cost containment techniques, including strategic vendor partnerships, to reduce overall cost of claims for our clients
• Conducts supervisory claim reviews in accordance with service expectations
• Supports leadership and team inventory initiative by conducting ongoing reviews of colleague workloads
• Leads team meetings and assigns accountability for follow-up items
• Assists in gathering important compliance/claims processing information to be presented at team meetings

Supervisory Responsibilities:

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations
• Assists with interviews, hires and establishes colleague performance development plans
• Conducts colleague performance reviews and provides support, guidance, leadership and motivation to promote maximum performance

Qualifications:

• Bachelor's degree from an accredited college or university preferred
• Six (6) years of claims experience or equivalent combination of experience and education required
• Technical knowledge of recovery requirements
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies