Claims Team Lead, Auto

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

As a Claims Team Lead, Auto, you will supervise the operation of multiple teams of examiners and technical staff for liability claims for clients. Your responsibilities will include:

• Supervising multiple teams of examiners and technical staff
• Monitoring colleagues' workloads, providing training, and monitoring individual claim activities
• Providing technical/jurisdictional direction to examiner reports on claims adjudication
• Maintaining a diary on claims in the teams, including frequent diaries on complex or high exposure claims
• Identifying and advising management of trends, problems, and issues, as well as recommending courses of action
• Compiling, reviewing, and analyzing management reports and taking appropriate action
• Performing quality reviews on claims in compliance with audit requirements, service contract requirements, and quality standards
• Acting as a second level of appeal for client and claimant issues regarding claim-specific, procedural, or special requests
• Reviewing reserve amounts on high-cost claims and claims over the authority of the individual examiner
• Monitoring third-party claims and maintaining periodic reviews of litigated claims, serious vocational rehabilitation claims, questionable claims, and sensitive claims
• Maintaining contact with clients on claims and promoting a professional client relationship
• Assuring that direct reports are properly licensed in the jurisdictions serviced
• Ensuring claims files are coded correctly and adequate documentation is made by claims examiners

To qualify for this role, you will need:

• Six years of claims experience or equivalent combination of education and experience, including two years of claims supervisor experience
• Bachelor's degree from an accredited college or university preferred
• Licenses as required
• Professional certifications as applicable to line of business preferred
• Thorough knowledge of claims management processes and procedures for multiple product lines
• Excellent oral and written communication, including presentation skills
• PC literacy, including Microsoft Office products
• Leadership, management, and motivational skills
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies