Description
We are seeking an exceptional leader to join our Partnerships Team at Aviva Canada. You will play a critical role in evolving our partnerships and driving performance in the services provided to customers.
Key Responsibilities:
- Drive performance in services provided to customers on behalf of partnerships
- Chair the joint Operational Performance Forum for partnerships
- Lead the Service Improvement Program across Claims, Underwriting, Billing, and Technology
- Drive continuous improvement in underwriting and technical capability of Sales Advisors
- Develop a compelling customer service proposition across partnerships
- Lead a matrix team of service leaders to ensure effective service delivery
- Act as the primary point of escalation for service issues between Aviva and partners
- Develop new service propositions and grow efficiency
- Ensure partners and Aviva meet contractual commitments
Requirements:
- 5-7+ years of experience in the property and casualty insurance industry
- Experience in an operational sales and servicing environment
- Exposure to Claims is an asset
- Strong relationship and expectation management skills
- Ability to influence and motivate multi-disciplinary teams
- Effective change management skills and tools
- Strong oral and written communication skills
What We Offer:
- Salary range: $150,000 to $180,000
- Hybrid flexible work model
- Outstanding career development opportunities
- Professional development education support
- Competitive vacation package
- Employee-driven programs focused on diversity and inclusion
- Corporate wellness programs
- Employee discount on home and auto insurance
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