Strategy and Program Manager

We’re looking for a Strategy & Program Manager to help shape the future of Adyen’s Global Operations.

You’ll sit within the Strategy & Execution team and work across our core operational domains: Support, Professional Services, and Merchant Operations.

This role is for a strategic operator who connects commercial ambition, technical innovation, and operational delivery.

What you’ll do

• Solve high-complexity, systemic challenges: Take on high-stakes, ambiguous projects where no playbook exists.
• Design for the end-to-end customer lifecycle: Make sure a commercial idea translates into seamless Merchant Ops onboarding, a smooth Professional Services implementation, and world-class Support.
• Unblock the organization: Identify process debt and technical roadblocks that slow us down, and replace them with scalable, automated, or simplified workflows.
• Connect global pillars: Act as the link between Adyen’s global product pillars and our operational domains, so our operations are ready before new products launch.
• Steer with data: Use performance metrics as a roadmap for action.
• Build AI into how we work: Go beyond adopting third-party tools.

Who you are

• A strategic operator with 5+ years of experience in strategy consulting, tech strategy, business operations, program management, or operations in a high-growth environment.
• A systems thinker who looks beyond the immediate task to platform dependencies and technical trade-offs.
• A problem solver who doesn’t rely on “how it’s always been done.”
• A strategic influencer who can navigate high-stakes discussions with senior stakeholders.
• Technically fluent, comfortable in a tech-first environment, and able to talk with engineers and commercial leads alike.
• Agile and resilient: You’re comfortable in the unknown, adapt quickly when priorities change, and keep up your execution power when there’s no playbook.

What success looks like:

• Complexity is simplified: You’ve replaced manual workarounds and technical roadblocks with simple and scalable workflows.
• Operational agility: The organization can absorb new products, commercial growth and technical shifts seamlessly because the operational groundwork was laid months in advance.
• Impact over activity: You are recognized as the person who unblocks the biggest hurdles, allowing our global teams to be more powerful and effective in their core roles.

In-office expectations

We’re an office-first company and expect employees to work in the office at least 3 days a week on average.