Sr. Manager, Sales Operations

We are seeking a Sr. Manager, Sales Operations to join our team in São Paulo. As a leading company in the Technology sector, Thomson Reuters combines intelligence, technology and human expertise to deliver trusted answers that help professionals make confident decisions and run their businesses better.

Key Responsibilities

• Lead a team, ensuring that all processes, systems and support activities are executed efficiently.
• Analyse Renewals data, implement improvement strategies and coordinate across departments to optimise renewal performance.
• Facilitate communication and collaboration between the Operations, Finance and Customer Success teams.
• Validate billing, delinquency, renewals and invoice information.
• Support Customer Success managers in administrative areas such as opportunity processing, customer quotes and Renewals information management.
• Renewals reporting and tracking; knowledge of Salesforce and SAP.

Required Qualifications

• Advanced English – Mandatory.
• Bachelor's degree in Technology, Engineering, Business Administration or related fields.
• Experience in Customer Success Operations, Revenue Operations or Business Operations.
• Proven experience working with Customer Success teams or providing operational support to these areas.
• Experience in direct people management.
• Experience managing operational projects and cross-functional initiatives.
• Solid experience with Customer Success platforms (Gainsight, Totango, Sensedata, ClientSuccess or similar).
• Advanced experience with CRM platforms, especially Salesforce.
• Advanced experience with BI tools (Power BI, Tableau, Looker).
• Experience implementing automations and operational optimisations.

Preferred Qualifications

• Solid knowledge of SaaS metrics (MRR, ARR, NRR, GRR) and customer satisfaction metrics.

What we offer

• Hybrid work model: flexible and integrated work environment.
• Flexibility and work-life balance: ""Flex My Way"" policies to manage personal and professional responsibilities.
• Professional development and growth: continuous learning culture and skill development.
• Competitive benefits: comprehensive benefits package including health and dental insurance, mental health days, performance incentives and financial well-being resources.
• Global recognition: inclusive and diverse culture, flexibility and work-life balance.
• Social impact: contribute to the community through our Social Impact Institute, paid volunteer days and ESG initiatives.