Splunk Technical Account Manager

As a Splunk Technical Account Manager, you will fuel solutions to ensure every customer request makes the deepest impact possible for customers and share best practices with the team. You will be a Splunk expert and adept at understanding, adapting, and guiding account teams and customers on how to best use the platform.

Responsibilities:

• Skilled and aligned to Splunk Security license products, such as Enterprise Security (ES), security applications like Splunk User Behavior Analytics (UBA), and/or SOAR (Security Orchestration, Automation, and Response)
• Highly skilled and aligned to Splunk’s Core licensed product, such as Enterprise and Cloud
• Strategically support the Customer Success Executive, Customer Success Specialist, Solution Engineer, Solution Architect motions
• Develop strong partnership with Sales/Customer Success roles to assist customers with Value Realization
• Deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones
• Health Review & Remediation
• Security Use Case Activation
• Strategic execution of adoption activities, including regular meeting cadence, documentation, and representation of improving valuable outcomes from work with customers
• Proactively engaging Customer Success Specialists to review and assess account’s health situation
• Proactively engaging Customer Success Executives on adoption/use case-related work opportunity
• Proactively engage CS/SE Management to ensure priority focus alignment and address risk accounts themes
• Provide customers with high-quality technical advice on Enterprise level architecture, implementation, configuration, and optimization work in complex environments for Splunk Enterprise Security, UBA/UEBA, and/or SOAR

Minimum Qualifications

• Positive Vetting (PV) Clearance
• Deep technical knowledge of Splunk Enterprise Security (ES) configuration, administration, and development
• Data Management: Experience with integrating and normalising data from diverse sources
• Strong command of Search Processing Language (SPL)
• Strong Splunk architecture, data onboarding, and Splunk Core product feature experience

Preferred Qualifications

• Cybersecurity Domain: Solid foundation in security operations, forensics, threat hunting, insider threats, and compliance
• Cybersecurity Frameworks: Solid foundation in NIST CSF, CIS, HIPAA, PCI DSS
• Industry Standard Security Certifications: GIAC, CISSP, OSCP or equivalent
• Infrastructure: Understanding of enterprise architecture across on-premise and Cloud environments (AWS, Azure, GCP)
• Splunk Certifications/Accreditations: ES Implementation Accreditation and/or SOAR consultant I & II
• Statistical and analytical modeling skills are a plus
• Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools
• Hands-on experience with Splunk product implementation of focus and Splunk Cloud
• Experience with cloud migration projects
• Solid experience in technical consulting or big-data analytics

Soft Skills

• Trusted technical advisor with the ability to manage priorities
• Relationship Management - Establish technical credibility with a wide range of internal and customer contacts
• Conflict Resolution - Ability to engage in escalation management
• Influencing/Negotiating - Ability to influence peers, Splunk leadership, and customers
• Problem/Need Identification - Demonstrates a deep comprehension of the customers, account team, and/or customer’s business strategy
• Mentor/Team Player - Possesses ability to take on mentorship roles
• Communication: Excellent written and oral communication skills