Service Designer - Consultant / Senior Consultant

We are seeking a Service Designer - Consultant / Senior Consultant to join our Technology Transformation practice in London.

As a Service Designer at Infosys Consulting, you help our clients understand what their customers really need and turn those insights into services that work seamlessly across every touchpoint – digital and physical, frontstage and backstage.

Key Responsibilities:

• Service & CX Strategy: Define a service vision and CX strategy that delivers consistent, high-quality experiences across all channels and aligns with business objectives.
• Insight Management & Customer Understanding: Turn customer data, research and behaviour into actionable insights in collaboration with research and analytics teams.
• Journey Mapping & Service Blueprinting: Make the end-to-end service visible and design how it should work in future – for customers, employees and systems.
• Co-Creation, Ideation & Prototyping: Lead the double-diamond process from problem framing to tested solution together with clients and their customers.
• Service Standards & Guidelines: Initiate and support standards that ensure high service quality across websites, native apps, phone, email, chat and in-person support.

Requirements:

• Degree in Service Design, Interaction/UX Design, Design Management, Business, Psychology or a related field
• Consultant: 3–5 years of experience in service design, CX or UX, ideally in consulting or an in-house design team
• Senior Consultant: 5–8 years of experience, including leading projects and client workstreams
• Hands-on command of core service design methods: stakeholder and ecosystem mapping, personas, customer journey mapping, service blueprinting, co-creation and service prototyping

Benefits:

• Industry-leading compensation and benefits
• Top training and development opportunities
• Globally renowned management consulting firm
• Inclusive and entrepreneurial culture