Senior Tax One Consultant

Are you looking to develop your career as a Senior Tax One Consultant in a global technology and information company? Join Thomson Reuters!

We combine intelligence, technology, and human expertise to provide reliable answers that help professionals and companies make informed decisions and achieve better results. We operate in the tax, accounting, legal, foreign trade, and technology markets, supporting thousands of clients in Brazil and worldwide.

Key Responsibilities:

• Act as a technical and functional reference for Prime clients on the Tax One solution, ensuring excellent service and demand management;
• Analyze, investigate, and resolve complex calls related to tax and tributary processes;
• Escalate issues to junior and senior consultants, providing technical support to the team;
• Ensure SLA compliance and monitor operational indicators, proposing actions for continuous improvement;
• Coordinate assisted follow-ups during critical periods, such as tax closures and accessory obligations;
• Conduct client meetings to understand needs, align expectations, and monitor action plans;
• Act as the primary point of contact in critical situations, ensuring clear communication, risk management, and proper handling;
• Work with Product, Technology, Content, and Development teams to investigate and resolve systemic problems;
• Monitor changes in tax legislation, including the impacts of Tax Reform, assessing reflections for clients and the solution;
• Produce and maintain technical documentation, knowledge articles, and support materials for clients and internal teams;
• Share knowledge and support the technical development of other team members.

Required Qualifications:

• Experience in support, maintenance, consulting, or implementation of Tax One solutions;
• Familiarity with integrations between systems, such as Oracle ERP, SAP, or similar;
• Knowledge of indirect taxes.

Preferred Qualifications:

• Knowledge of the impacts of Tax Reform and its application in corporate tax processes;
• Experience with database analysis and SQL for incident investigation;
• Familiarity with service management methodologies, such as ITIL;
• Intermediate English proficiency for reading documentation and interacting with global teams.

What we offer:

• Hybrid work model;
• Flexibility and work-life balance;
• Professional development and growth;
• Competitive benefits package;
• Global culture recognized for inclusion and belonging, flexibility, and work-life balance.