Server Assistant - Bleu Perdu

We are seeking a Server Assistant to join our team at Bleu Perdu, located in the heart of downtown New Orleans. As a Server Assistant, you will play a crucial role in delivering exceptional service to our guests.

Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies, service procedures, standards, and Bleu Perdu service expectations.
• Support Servers and other Front of House team members in delivering attentive, efficient, and personalized service.
• Anticipate guest and service team needs and respond promptly and professionally.
• Greet and acknowledge guests in a warm, courteous, and professional manner when interacting with them throughout the dining experience.
• Assist with the delivery and presentation of food and beverages to guest tables in accordance with established service standards.
• Ensure food and beverages are delivered to the correct table and assist Servers with proper placement and clearing of dishes.
• Maintain knowledge of Bleu Perdu menu items, ingredients, preparation methods, allergens, and common guest questions to provide accurate information when appropriate.
• Maintain cleanliness, organization, and proper presentation of guest tables, service stations, side stations, and assigned work areas.
• Clear and reset tables promptly, safely, and discreetly while minimizing disruption to the guest experience.
• Replenish water, bread service, silverware, glassware, napkins, condiments, and other service items as directed.
• Assist with pre-shift and post-shift setup and breakdown of the restaurant, including stocking service stations and ensuring all required supplies are readily available.
• Assist with maintaining proper levels of china, glassware, silverware, linens, menus, and other operating supplies.
• Communicate effectively with Servers, Captains, Hosts, Managers, Culinary, Stewarding, and other departments to ensure smooth and seamless service.
• Assist in coordinating the timely delivery of food from the kitchen to the dining room.
• Monitor assigned areas throughout service and promptly address cleanliness, presentation, and guest-service needs.
• Handle dishes, glassware, trays, and service equipment safely and properly.
• Assist with VIP experiences, special occasions, private dining, large parties, special events, and other outlet functions as assigned.
• Respond appropriately to guest requests and promptly communicate complaints, special requests, or service concerns to the Server or Manager.
• Maintain awareness of guest preferences, celebrations, and special occasions and communicate relevant information to the service team.
• Support the Front of House team during high-volume periods to ensure efficient service flow and an exceptional guest experience.
• Maintain a polished and professional appearance and demeanor consistent with Bleu Perdu and Fairmont New Orleans luxury hospitality standards.
• Protect guest privacy and confidentiality and demonstrate discretion when assisting VIP and high-profile guests.
• Maintain strict compliance with all health, sanitation, safety, and hotel requirements.
• Participate in training, menu tastings, service education, and other initiatives designed to enhance the guest experience.
• Perform additional duties and responsibilities as assigned by the Restaurant Manager, Captain, or other Food & Beverage leadership.

Qualifications:

• Previous server assistant, food runner, busser, restaurant, or hospitality experience preferred.
• Previous experience in an upscale restaurant, fine dining establishment, luxury hotel, or high-volume hospitality environment preferred.
• Strong understanding of restaurant service and Front of House operations.
• Excellent communication and interpersonal skills.
• Strong attention to detail and commitment to cleanliness, organization, and service excellence.
• Ability to work efficiently and remain composed in a fast-paced, high-volume environment.
• Strong teamwork and collaboration skills.
• Ability to safely handle and transport dishes, glassware, trays, food, beverages, and service equipment.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.
• Commitment to delivering genuine New Orleans hospitality while upholding the elevated service standards of Bleu Perdu and Fairmont New Orleans.

Benefits:

• Medical, Dental, and Vision Insurance
• Paid Time Off and Holiday Pay
• 401(k) Retirement Savings Plan
• Employee Assistance Program (EAP)
• Colleague Dining Program
• Career Growth and Development Opportunities
• Recognition and Rewards Programs