Description
We are seeking a Senior Specialist, Product Operations to join our team of specialists who play a vital role in implementing and supporting Originating Institutions (OIs) for Cross-Border Payment Services.
The successful candidate will be responsible for all aspects of XBS configurations post-technical integration until commercial launch and will support several types of expansion programs of OIs subsequently.
Key responsibilities include:
- Ensuring accurate configurations of new OIs within prescribed SLAs
- Collaborating with cross-functional teams to achieve implementation expectations
- Tracking OI onboarding pipelines and following up on pending details
- Highlighting anomalies in configuration data and obtaining desired details
- Providing support for user acceptance testing
- Activating new corridors, products, and channels for existing OIs
- Collaborating with stakeholders on configuration-related requirements
- Maintaining record-keeping of configuration requests
- Providing metrics to product management teams
- Contributing to continuous process improvements
Requirements:
- Bachelor's or Master's degree in Information Technology
- Minimum 4 years of experience in the financial services industry
- Prior experience in Cross-Border payments is strongly preferred
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Strong project management skills
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