Senior Project Manager

We are looking for a Senior Project Manager, Professional Services Public Sector to join our team. This is a US Based Remote (US Citizen required) role reporting to the Senior Manager, Professional Services Public Sector in the Professional Services Public Sector department.

In this role, you will lead high-impact SLED and Federal customer deployments of the Zscaler Zero Trust Exchange platform from kickoff through project closure, acting as the primary trusted advisor and orchestrating cross-functional technical teams to deliver seamless, secure business outcomes.

Role Expectations

• Take full accountability for the end-to-end delivery lifecycle of concurrent, complex customer deployments, covering planning, execution, governance, risk management, and formal project sign-off.
• Lead multiple concurrent customer engagements spanning Zero Trust deployments, legacy security tool migrations, architecture assessments, and ongoing optimization programs.
• Define, track, and report on deployment success criteria, metrics, milestones, and timelines to ensure projects stay on schedule, within scope, and aligned to business outcomes.
• Develop and maintain rigorous project documentation, including project plans, rollout schedules, risk and issue logs, meeting minutes, and executive status reports tailored to diverse stakeholder audiences.
• Partner closely with internal specialists and customer stakeholders to proactively identify roadblocks and resolve escalations to ensure forward momentum.

Who You Are (Success Profile)

• You are customer-obsessed. You build deep empathy for the customer, both internal and external, and anchor your decisions in solving their real-world problems.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive.
• You lead with integrity. You do the right thing, even when it’s hard.
• You are a high-trust collaborator. You are ambitious for the team's collective success, embracing clear communication, constructive candor, and bidirectional feedback.
• You are a learner. You bring a dedicated growth mindset, continuously developing yourself and expanding your technical and domain expertise.

What We’re Looking for (Minimum Qualifications)

• U.S. citizenship is required for this position due to the nature of the assigned customer base.
• Demonstrated experience navigating State, Local, Education, or Federal domains with in-depth knowledge of their operational complexities and unique challenges.
• Track record of formal project or program management experience delivering customer-facing technical solutions within a professional services, consulting, or enterprise SaaS deployment environment.
• Active Project Management Professional (PMP), PRINCE2, or equivalent recognized project management certification.
• Practical understanding of foundational networking and security concepts, including firewalls, proxies, secure web gateways (SWG), and VPN architectures.
• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions.

What Will Make You Stand Out (Preferred Qualifications)

• Direct experience managing large-scale deployments of Zero Trust architecture, SASE, or enterprise cloud security platforms.
• Hands-on proficiency with Professional Services Automation (PSA) and work management platforms such as Salesforce, Jira, Confluence, and Smartsheet.
• Active or recent (within the last 10 years) DoD/DoW security clearance (SECRET or TS).

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!