Senior Project Associate (Case Management)

We are seeking a Senior Project Associate (Case Management) to join our team in Kuala Lumpur, Malaysia.

The successful candidate will assist in the planning, coordination, implementation, and monitoring of migrant protection project activities, including case management in assisted voluntary return and reintegration (AVRR) and multi-purpose cash assistance.

Responsibilities:

• Assist in the planning, coordination, implementation, and monitoring of migrant protection project activities
• Compile, summarize, analyze, and present information/data on specific project topics
• Monitor budget implementation and propose adjustments as necessary
• Act as focal point for administrative coordination of project implementation
• Draft status reports and identify shortfalls in delivery
• Draft correspondence on project issues and prepare reports, briefing notes, and other documentation
• Organize meetings, workshops, and training sessions
• Respond to complex information requests and inquiries
• Participate in meetings and conferences
• Monitor work of implementing partners and report any non-compliance
• Provide inputs for the development of Standard Operations Procedures (SOP) and concept papers
• Provide guidance/training and assist in coordinating and monitoring work of other staff

Qualifications:

• School diploma with six years of relevant experience; or, Bachelor’s degree in Political or Social Sciences, International Relations, Development Studies, Migration Studies, Human Rights, Law or related fields with four years of relevant professional experience
• Experience in case management support, including intake, documentation, and follow-up on protection needs
• Experience in programme and administrative support and coordination, including planning, implementation, and reporting
• Experience in liaising with governmental authorities, national/international institutions, United Nations agencies, and non-governmental organizations
• Experience in working with migrants, refugees, internally displaced persons, victims of trafficking, and other vulnerable groups
• Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage
• In-depth knowledge of a broad range of migration-related subject areas dealt with by the Organization, including migrant protection
• Administrative and organizational skills to manage large volumes of cases, maintain accurate records, and coordinate logistics across multiple teams
• Intercultural competence: sensitivity to diverse cultural backgrounds and the ability to work effectively with vulnerable populations
• Problem-solving skills and adaptability for handling complex cases, resolving issues, and adapting to rapidly changing operational contexts
• Knowledge of UN and bilateral programming; and project management and stakeholder management skills