Senior Program Manager

The Senior Program Manager will lead and execute TaskUs' LX Design strategy and initiatives. This role will bring a wealth of experience in e-learning, instructional design, and technology, demonstrating strategic leadership in driving the development and implementation of innovative and effective digital learning programs.

Responsibilities:

• Develop and execute a forward-thinking e-learning strategy aligned with organizational goals and objectives.
• Provide vision and leadership in shaping the future of digital learning within the organization.
• Oversee the design and development of engaging and effective e-learning content, ensuring alignment with instructional design principles and adult learning theories.
• Collaborate with instructional designers and subject matter experts to create high-quality digital learning experiences.
• Evaluate and integrate emerging technologies and tools to enhance the effectiveness of e-learning initiatives.
• Drive innovation in the use of technology to improve the overall learning experience.
• Lead and inspire a team of e-learning professionals, providing strategic direction, mentorship, and professional development opportunities.
• Foster a collaborative and innovative work environment within the e-learning team.
• Establish and maintain high-quality standards for e-learning content, delivery, and assessments.
• Implement rigorous quality assurance processes to ensure continuous improvement.
• Collaborate with executive leadership, department heads, and subject matter experts to identify training needs and ensure alignment with organizational objectives.
• Communicate the impact and benefits of e-learning initiatives to organizational leaders.
• Occasionally facilitate training sessions, modeling best practices in digital learning delivery.
• Help ensure trainers are well-equipped and trained to deliver e-learning content effectively.
• Implement assessment tools and analyze evaluation data to measure the effectiveness of e-learning programs.
• Use data-driven insights to make continuous improvements to digital learning initiatives.
• Develop and maintain reporting mechanisms to track and analyze key performance indicators related to e-learning effectiveness.
• Utilize analytics for data-driven decision-making and program improvement.
• Stay at the forefront of advancements in e-learning methodologies, technologies, and best practices.
• Encourage and model a culture of continuous learning within the e-learning team.

Requirements:

• Bachelor's degree in Instructional Systems Design or any related field is a plus, but not a requirement.
• At least 5 years of experience in mentoring teams in the LX Design space, defining measurable training goals and learning objectives, actively practicing instructional design methodologies, designing learner-centered training programs, and developing related training materials.
• Proficiency in using industry-standard e-learning authoring tools such as Articulate Storyline, Rise, or similar tools.
• Familiarity with learning management systems, multimedia development, adaptive learning technologies, e-learning standards, and protocols.
• Strong organizational and interpersonal management skills.
• Ability to manage time effectively and efficiently.

Benefits:

• Competitive industry salaries.
• Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with company match, and paid time off.