Senior Product Operations Manager

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology.

Product Operations is the team accountable for the health of the systems and technology that delivers the capabilities our customers depend on.

As the Senior Manager of Product Operations for Maritime and Maneuver Dominance, you will own product operations across the division's product portfolios and the programs that deliver those products.

Responsibilities

• Build and Grow the Function: Lead Product Operations across the Maritime and Maneuver Dominance portfolio, managing multiple teams and driving the growth of both sustainment capability and resourcing across the division.
• Own Service Quality, Internal and External: Hold accountability for the quality of product support delivered to external customers and the quality of VOC signal delivered to internal Anduril product teams.
• Scale Support Operations Across the Portfolio: Think strategically about how support scales across the division's full portfolio, current and future.
• Align Capacity to Demand: Align support headcount demand to measured support volume, fielded asset population, and product delivery schedules.
• Own the VOC Signal and the fielded product Reliability Loop across the division: Own implementation and measurement of the workflow that converts field failures into structured, high confidence signal for product and reliability engineering teams across the division’s portfolio.
• Set the Support and Sustainment Standard: Establish and enforce the standards by which the organization triages, diagnoses, escalates, and resolves product incidents.
• Sponsor Function Initiatives: Outline and sponsor the initiatives that mature the function across the business.
• Be the Interface for Support Requirements: Serve as the point of contact program teams come to when assessing product and customer service support requirements for new and expanding programs.
• Brief Executive Stakeholders: Represent product support to business line and division leadership through recurring reviews of fleet health, reliability trends, sustainment cost, and the maturation of the service.
• Travel: Ability to travel up to 20% to support customer needs and operations.

Requirements

• Proven Technical Leadership: 8+ years of professional experience managing, mastering, and supporting complex technical systems.
• Education: Bachelor's degree in a engineering, business, or other relevant field.
• Organizational Leadership: Experience managing managers and leading multi-team organizations.
• Incident Workflow Ownership: Experience owning incident-driven workflows at a standard-setting level.
• Technical Depth: Enough technical depth to follow the work of engineers and specialists supporting fielded robotic and electromechanical systems.
• Reliability Workflow Familiarity: Demonstrated familiarity with product improvement or reliability lifecycles and processes.
• Sustainment Approach: Experience defining a sustainment model for fielded hardware across its service life.
• Capacity and Cost Modeling: Experience building and defending quantitative models that size support demand, headcount, or cost.
• Program Management: Experience decomposing requirements into deliverables, synthesizing information from several sources into a clear recommendation, and driving that recommendation to a result across multiple functions and teams.
• Executive Influence: Proven ability to align senior cross-functional leadership and influence outcomes without authority over the people who deliver them.
• Communication: Excellent written, visual, and verbal communication skills.
• Clearance: Active or eligible to obtain and maintain a U.S. Secret Security clearance.