Senior Product Manager, Service Enablement

Senior Product Manager, Service Enablement

Ford Energy is seeking a Senior Product Manager to lead the development of digital service experiences for their battery energy storage products. This role involves shaping the after-sales software and support tools, from commissioning through service and warranty, and advancing agentic AI to deliver faster answers, resolve issues earlier, and reduce the cost to serve.

Responsibilities

• Shape the digital service experience for Ford Energy's battery energy storage products
• Lead the after-sales software and support tools behind these products, from commissioning through service and warranty
• Build capabilities that customers, field teams, and partners depend on, while advancing agentic AI
• Define the roadmap for digital tools that customers, field service engineers, support agents, and authorized service providers rely on
• Lead the deployment of agentic AI into these products to help customers get answers faster, resolve issues sooner, and deliver measurable impact for the business
• Conduct deep-dive analyses of service case data, work order history, and support interactions to identify friction points, process bottlenecks, and opportunities to reduce time-to-resolution and cost-to-serve
• Orchestrate cross-functional delivery by translating product vision into clear product definitions and technical requirements
• Implement AI-powered feedback loops into the product management process to monitor customer feedback, identify user friction, and prioritize improvements
• Synthesize customer insights and feedback, technical constraints, and financial projections into high-impact recommendations for executive leadership

Qualifications

• 10+ years of progressive growth and experience leading Product Management in large-scale environments
• 5+ years of experience leading digital product development or AI-enabled products from planning through launch and improvements
• 5+ years of demonstrated ability to achieve strategic goals in an innovative and fast-paced environment
• 3+ years of experience building systems where AI operates autonomously
• 3+ years of product management experience, including substantial ownership of 0-to-1 digital product development
• 1+ year of experience shipping AI or ML-enabled product features
• Strong communication, leadership, and customer-focused skills

Benefits

• Immediate medical, dental, vision, and prescription drug coverage
• Paid parental leave, new parent ramp-up programs, subsidized back-up child care, and more
• Family building benefits, including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• Generous vacation time, sick/personal time, and paid holidays

Salary

• $115,500 - $218,100 per year