Senior Operations Manager, Housekeeping

We are seeking a Senior Operations Manager, Housekeeping to join our team at the Fairmont Royal York in Toronto. As a Senior Operations Manager, Housekeeping, you will be responsible for the successful performance of all aspects of the Housekeeping & Health Club departments. You will lead and coach a team to provide intuitive service, engaging with external and internal guests and anticipating their needs.

Responsibilities:

• Responsible for elevating overall colleague engagement within the department and across the hotel
• Consistently offer welcoming, friendly and warm service to external and internal guests
• Lead and coach team to provide intuitive service, engaging with external and internal guests and anticipating their needs
• Responsible for strategic decision making for daily housekeeping operations
• Foster positive cross departmental relationships to create a seamless experience
• Follow detailed cleaning standards as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards
• Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard
• Supporting company and hotel policies and procedures including creating, promoting and actively participate in EES, Health and Safety, and Voice of Guest initiatives
• Responsible for the overall cleanliness, maintenance and ambience of designated areas including service areas
• Ensuring machines and equipment are in working order in collaboration with Assistant Director, Housekeeping
• Regularly connect directly with guests in the space, creating a friendly and welcoming atmosphere
• Develop departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand
• Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department
• Ensure effective colleague planning, selection, training and development strategies are in place and executed
• Key involvement in the Hotel’s preventative maintenance programs
• Contributor in developing the hotel wide strategic goals and plans
• Promote and ensure a clean and SAFE working environment, with continual emphasis on promoting employee health and safety

Qualifications:

• Hotel Management/ Hospitality & Tourism degree or equivalent diploma preferred
• A minimum of 2-3 Years of experience as a Housekeeping role in a mid to large scale hotel with proven results – Operational Excellence, Colleague Engagement and Financials
• Excellent interpersonal skills, with strong written and verbal communication abilities
• Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determination
• Must have a passion for housekeeping!
• Proficient in Excel, in particular creating spreadsheets and ability to create administrative processes through process mapping
• Good problem solver with the ability to think outside the box
• Knowledge of Property Management System (Opera PMS or equivalent), Microsoft Office and Outlook are required
• Will be required to work weekends and some evenings. Hours need to be flexible to accommodate to operational needs

Physical Aspects of Position:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 60 lbs
• Ability to push or pull objects up to 60 lbs
• Frequent work above shoulder height is required
• Frequent kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Benefits:

• The salary range for this position is $70,320 - $79,110
• Free Meals: Healthy meals on us every shift
• Travel Discounts: Sweet deals at Accor hotels worldwide
• Dry Cleaning: Free dry-cleaning for your work gear
• Skill Up: Custom learning programs to boost your talents
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees
• Level Up: Unlock new career heights with exciting growth paths