Senior Manager, Strategic Accounts

We are seeking a Senior Manager, Strategic Accounts to lead relationships with our largest customers who consume our messaging, voice, platform email and customer data platform services. You will be directly responsible for protecting and growing Twilio’s business across your assigned customers.

As a leader, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.

Responsibilities:

• Develop strategic plans to help customers thrive through the use of Twilio’s platform
• Lead and build high-performing enterprise sales teams
• Manage and expand important customer accounts
• Develop, drive, and execute account strategy to deliver strong revenue, gross margin, and gross profit results
• Partner with cross-functional internal teams to navigate complex sales cycles
• Run a disciplined forecast and present guidance to executive management
• Empower others, be an owner, don’t settle, ruthlessly prioritize, write it down, and wear the customer’s shoes

Qualifications:

• 6+ years of experience with 4 years in building teams, managing forecasting, and fiscal planning
• Consistent track record of exceeding revenue targets & business objectives
• Industry experience in selling Cloud based solutions
• Highly analytical and data driven; an innovative thinker and creative problem solver
• Professional level of Japanese speaking is required for external communications, and business level English is required for internal communication