Senior Manager, Process Management

As a Senior Manager of Process Management at Capital One, you will lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results.

You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line.

Responsibilities:

• Lead and develop a high-performing team of data stewards, fostering a culture of professional growth and operational excellence.
• Serve as the primary subject matter expert on enterprise data management policies, ensuring all governance initiatives strictly align with corporate standards and regulatory compliance.
• Drive process improvements and enhance operational efficiency by leveraging technology, introducing new capabilities, and collaborating across Enterprise and CIC teams.
• Manage ~150 critically consumed data asset(s) throughout the entire data lifecycle in the Customer Information domain as the primary data steward.
• Collaborate with Product and Tech teams to deliver new and enhance existing authoritative, standardized data sources for organization-wide consumption.
• Lead, mentor, and coach 3 performing data stewards in day-to-day responsibilities of ~1K consumed assets.
• Creating and validating processes.
• Designing and producing metrics used to measure efficiency and effectiveness.
• Driving process improvements aligned with desired customer outcomes.
• Analyzing, identifying, and correcting data issues with systems used or owned by a department.
• Providing subject matter expertise on processes when representing the department in projects and other meetings.
• Managing and leading a high-performing team of associates.

Requirements:

• Bachelor's Degree in Business Administration, Accounting, Management, Human Resources or Economics.
• At least 5 years of experience in Process management.
• At least 5 years of experience in Project management.
• At least 2 years of experience in People management.
• At least 2 years of experience in Relationship management.

Preferred Qualifications:

• Master's Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems.
• Process Management (i.e., LEAN, Six Sigma), Compliance (i.e., CRCM, CIPP, etc.).
• 7+ years of experience in Process management.
• 7+ years of experience in Project management.
• 5+ years of experience in People management.
• 5+ years of experience in Complex problem-solving.
• 5+ years of experience in Relationship management.

This role is designated as a hybrid position, requiring adherence to Capital One's hybrid policy regarding required on-site presence at your designated office location.

The minimum and maximum full-time annual salaries for this role are:

• McLean, VA: $163,900 - $187,100
• New York, NY: $178,800 - $204,100
• Richmond, VA: $149,000 - $170,000