Senior Lead Associate - DWP & EUC Service

The Senior Lead Associate - DWP & EUC Service is a senior technical specialist responsible for the engineering, optimisation, and continual improvement of end-user computing and collaboration services.

Working within the Digital Workplace team, you will provide authoritative technical expertise across Microsoft 365, endpoint management, and identity services.

Key Responsibilities

Digital Workplace and End User Compute Operational Hygiene delivery

• Review documentation and knowledge articles for completeness, accuracy, and usability; identify outdated content and amend or create engineering standards, operating procedures, and support documentation.
• Eliminate aged operating-system and application patch backlogs and persistent endpoint vulnerability exposure through targeted remediation initiatives.
• Identify and remediate configuration drift, obsolete Group Policy and Intune policies, insecure endpoint defaults, and redundant configurations.
• Identify opportunities to retire or replace end-of-life and end-of-support devices, operating systems, applications, and collaboration technologies.
• Improve ownership, inventory, and CMDB accuracy for user devices and Digital Workplace assets.
• Identify opportunities to close endpoint and user-experience monitoring gaps and introduce service-health and experience measures.
• Automate repetitive endpoint administration, device provisioning, software deployment, and health checks.
• Address device-performance constraints, improve user experience, and correct recurring endpoint and collaboration issues.
• Identify and remediate endpoint and Digital Workplace security-control gaps through device hardening, identity and access configuration, and data-protection improvements.
• Provide leadership and oversight of critical service restoration, major incident governance, and end-user support optimisation.

Documentation and First Line of Defence cyber controls

• Review current policies, standards, procedures, and control descriptions to identify gaps and obsolete content.
• Define and document cyber controls for the First Line of Defence across endpoints, productivity platforms, and device-management tooling.
• Establish repeatable evidence capture and retention practices.
• Validate that controls are practical and consistently executable.

Leadership and stakeholder management

• Collaborate with service owners, architecture, cyber security, and technology partners to agree on documentation standards, control scope, and implementation requirements.
• Ensure improvements are delivered through appropriate change governance and transferred to named BAU owners.
• Promote standardisation, automation, and measurable user-experience and service improvement.

Skills, Knowledge & Expertise

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline, or equivalent professional experience.
• 8–11 years in Digital Workplace, End-User Computing, Infrastructure Engineering, or IT Operations, including substantial experience operating as a Level 3 subject-matter expert.
• Specialist technical depth across Microsoft 365 services, endpoint engineering and management, and identity services.
• Proven experience leading complex remediation, automation, and platform optimisation initiatives.
• Expert-level engineering knowledge of Microsoft 365 and Windows endpoint platforms.
• Deep hands-on experience designing, engineering, and optimising Microsoft 365 services.
• Advanced knowledge of Entra ID/Azure AD, Conditional Access, and identity integration.
• Strong command of ITSM, service ownership, and engineering governance.
• Advanced practical experience with PowerShell, Microsoft Graph, and relevant administration tools.