Senior Technical Success Management Partner

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

The Senior Technical Success Management Partner is a hands-on technical support and operations role responsible for delivering advanced technical assistance, troubleshooting, and incident resolution for clients. Operating within Sportradar's global Client Services & Care organization, the role focuses on maintaining service continuity, resolving technical/operational issues, and ensuring timely operational support for our strategic and enterprise clients.

Key Responsibilities:

• Provide hands-on advanced technical support for client-reported incidents, technical issues, and operational requests.
• Investigate and troubleshoot complex issues related to APIs, data feeds, product integrations, configurations, and system performance.
• Perform technical diagnostics using monitoring tools, logs, dashboards, API requests, and other available diagnostic systems.
• Identify root causes where possible, implement available operational resolutions, and coordinate corrective actions.
• Resolve technical issues independently within established operational procedures, minimizing unnecessary escalations to Product and Engineering.

Incident Management & Operational Support:

• Actively monitor operational support channels, client incidents, technical alerts, and service performance during assigned shifts.
• Identify and investigate potential service disruptions, particularly during live sporting events.
• Take technical ownership of assigned incidents, ensuring timely diagnostics, escalation, and follow-through until resolution or structured handover.

Live Sports & Weekend Operations:

• Provide technical support coverage through scheduled shifts, including weekends, aligned with operational and client requirements.
• Actively monitor and support technical operations during major sporting events and peak client activity.

Client Communication & Collaboration:

• Communicate directly with clients regarding investigations, incident progress, and resolution.
• Provide clear, accurate, and timely technical updates during service disruptions.

Qualifications & Experience:

• 5+ years of experience in support, application support, production support, or technical operations.
• Strong hands-on troubleshooting experience with APIs, software platforms, integrations, and data services.
• Good understanding of REST APIs, JSON, HTTP protocols, authentication, and networking fundamentals.

Working Hours & Shift Requirements:

• This is a shift-based support position, including scheduled weekend coverage.

Compensation & Benefits:

• Competitive salary and benefits, aligned with experience, role requirements, and applicable company policies.