Description
We are seeking a service desk engineer for a hands-on role requiring expertise and exceptional judgment while working with end-users at the highest level within organizations.
If you're computer-savvy and enjoy supporting end users, we would like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.
Responsibilities
- Support end users across multiple offices
- Prepare hardware/software for new employees
- Maintain/troubleshoot peripherals and printers
- Support our hosted phone system
Qualifications
- 2+ years of recent end-user technical support experience
- 2+ years of experience of Microsoft cloud-related technologies: O365, OneDrive, Exchange
- 2+ years of experience in desktop technologies: Windows, MS Office
- Experience with MDM solutions
- Experience with PowerShell
- Experience with Mac OSX a plus
- Experience with basic networking a plus
- Experience with A/V systems a plus
- Excellent written and verbal communication skills
- Strong time management skills and ability to prioritize
- Process oriented individual
Work Arrangements
Employees in this role will work in the office four days, with the flexibility to work remotely one day (Friday).
Benefits
iCapital offers a comprehensive benefits package that includes a total compensation program consisting of competitive salary, annual performance bonus, and equity for all full-time employees; healthcare with 100% employer-paid health and dental insurance; and generous paid time off (PTO).
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