Senior Implementation Specialist

Thomson Reuters is looking for a Senior Implementation Specialist. To thrive in this role, you should have strong problem-solving and analytical skills, along with a genuine desire to challenge yourself in your work. You are organized, focused, and able to structure your tasks and priorities independently. You learn new tasks quickly and have both the ability and the willingness to support others, including colleagues and customers.

The Senior Implementation Specialist role involves a broad range of responsibilities, primarily acting as an application and solution specialist for the ONESOURCE Pagero platform. In this position, you will work both independently and collaboratively, managing several projects in parallel.

Key Responsibilities

• Bring 3–5 years of experience in IT integrations and configuration, preferably within e-invoicing.
• Demonstrate an understanding of the AP/AR lifecycle and e-invoicing compliance regulations across the EU and APAC regions.
• Deliver end-user and super-user training, and make decisions related to configuration and troubleshooting.
• Act as a specialist in large, cross-functional implementation projects and partner-led projects.
• Contribute to project planning and timeline management.
• Resolve customer support issues effectively.
• Collaborate with internal teams, including Product, Sales, and Support, as well as partner organizations.
• Support pre-sales activities, such as software demonstrations and scoping for prospective clients.
• Customize and configure applications according to agreed specifications.
• Design, develop, and document project deliverables in line with agreed timelines and budgets.
• Participate in application configuration, implementation, and testing.

Required Qualifications

• Experience acting as an implementation and solution consultant in large, cross-functional implementation or partner projects.
• Contributing to project management activities, including creating and updating project plans and timelines.
• Resolving customer support issues in a timely and effective manner.
• Working closely with key business teams, such as Product, Sales, Support, and partner organizations.

Benefits

• Hybrid Work Model: flexible hybrid working environment
• Flexibility & Work-Life Balance: supportive workplace policies
• Career Development and Growth: continuous learning and skill development
• Industry Competitive Benefits: comprehensive benefit plans
• Culture: award-winning reputation for inclusion and belonging, flexibility, work-life balance
• Social Impact: opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives