Senior Customs Brokerage Agent

We take care of our employees, and they take care of our customers! Become a member of a global community!

The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

The Senior Customs Brokerage Agent is a key operational and technical resource within the U.S. Import Brokerage team. This role combines customer account management, customs brokerage expertise, mentoring, compliance support, and process improvement.

Key Responsibilities

• Manage a portfolio of import brokerage accounts of varying size and complexity.
• Serve as the primary point of contact for customers on brokerage operations, compliance requirements, and service-related issues.
• Support onboarding and implementation of new brokerage accounts.
• Communicate with U.S. Customs and Partner Government Agencies (PGAs) regarding examinations, holds, releases, and regulatory requirements.
• Act as a liaison between Compliance and Operations by translating regulatory requirements into practical operational guidance.
• Mentor and train Customer Service Representatives on brokerage processes, customer service, and compliance-related procedures.
• Partner with analysts and operational teams to drive process improvements, create templates, improve data quality, and increase efficiency.
• Maintain and update SOPs, rate schedules, process documentation, and account-specific work instructions.
• Support timely resolution of debits, credits, and other account financial activities.
• Serve as a resource for troubleshooting complex brokerage transactions and operational challenges.

Position Allocation

• 50-75% Customer Account Management and Brokerage Operations
• 25-50% Mentoring, Training, Process Improvement, Customer Onboarding, and Departmental Leadership Initiatives

What Success Looks Like The Senior Customs Brokerage Agent is recognized as:

• A trusted advisor to customers.
• A technical expert for complex brokerage matters.
• A bridge between Compliance and Operations.
• A mentor who develops future brokerage talent.
• A collaborative leader who strengthens team culture and drives continuous improvement.

QUALIFICATIONS Minimum Qualifications

• Minimum 5 years of progressively responsible brokerage experience.
• Strong written and verbal communication skills

Preferred Qualifications

• Current U.S. Customs Broker License
• Certified Import Clearance Specialist (CICS) Certification
• Dangerous Goods Certification
• Previous mentoring, training, or leadership experience
• Experience communicating directly with CBP and PGAs

Additional Information Expected Salary Range: $40-$50/hour

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement