Customs Brokerage Lead Agent

As a Customs Brokerage Lead Agent at Expeditors, you will play a critical role in ensuring smooth and timely clearance processes, accurate data entry, and exceptional customer service.

Responsibilities:

• Ensure seamless clearance process flow
• Follow standard operating procedures for customers
• Accurately and timely enter data into the operating system
• Monitor shipment reports for total customer satisfaction
• Support the Supervisor in workload allocation, monitoring workboards, and building strong relationships with customers and governmental Customs organizations
• Assist in retention calls, customer reviews, and responding to requests for information
• Monitor customs refunds and communicate with the team on policies and regulations
• Mentor agents and maintain a positive team attitude
• Allocate workloads and promote productivity tools within the team

Physical Demands:

• Use of standard office equipment, such as computers, phones, and fax machines
• Writing with pencil, pen, or marker
• Functions performed primarily while seated at a desk

Key Performance Expectations:

• Exceptional Customer Service
• Job Execution
• Reliability
• Collaboration
• Communication
• Culture
• Personal Growth and Development

Product Agent Job-Specific Performance Expectations:

• Timely and Accurate Shipment Processing
• Timely and Accurate Data Entry
• Timely and Accurate Billing and Accounting

Qualifications:

• Knowledge of the global logistics industry
• Good computer skills, including MS Excel and MS Word
• Fluent in English
• Knowledge of customs brokerage processes and systems
• Knowledge of Incoterms

Benefits:

• Paid Vacation, Holiday, and Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus