Brokerage Agent, Imports / Ejecutivo de Cuenta, Importacion

We're seeking a Brokerage Agent, Imports to join our team in Nuevo Laredo, TAMAULIPAS, Mexico. As a Brokerage Agent, you will play a critical role in ensuring operational excellence, productivity, technical expertise, excellent customer service, and efficient management.

About the Role The Brokerage Agent executes impeccable operational performance, productivity, technical expertise, excellent customer service, and efficient management, supporting our Vision and Mission, and making our promise a reality for all our customers.

Key Metrics You will proactively monitor key metrics to achieve expected results, including:

• Operational Effectiveness
• Product Audit (OPA) results – consistent high-level performance
• Timely execution:
• DXR created within 1 hour of real DXR (email)
• ECS: within 6 hours after DXR event
• DXS: within 2 hours after ECS event
• IRA: within 24 hours after TSC or RLS
• BWS – within 24 hours after RLS

General Responsibilities

• Be an example and teach our Culture, Mission, and Objectives
• Follow the 10 Critical Success Factors
• Contribute to building a functional relationship and healthy work environment, promoting teamwork and cohesion in the department
• Complete 52 hours of annual training (4.33 hours per month) and required training on time
• Own your development: prepare, track, and execute your personal development goals

Key Responsibilities

• Comply with company controls, policies, procedures, and processes
• Use Expeditors systems and tools correctly
• Maintain high compliance levels with all applicable customer requirements
• Meet KPI standards according to Company Procedures (OPS)
• Contribute to operational effectiveness and meet District Excellence metrics
• Process entries accurately and timely with correct codes, tracking types, and events
• Ensure accurate and timely client billing
• Understand and meet Customer SOP expectations
• Ensure all client legal documents are up-to-date
• Actively participate in meetings when necessary
• Respond to emails professionally and in a timely manner
• Escalate issues to Lead, Supervisor, or Operations Manager when necessary

Finances

• Comply with all company policies, including credit policy
• Monitor references for accurate and timely invoicing
• Work to prevent monetary losses

Health and Safety

• Report any unsafe conditions or incidents to the Health and Safety Representative immediately

Qualifications

• Education: Bachelor's degree in Mexican Customs (preferred) / Foreign Trade or equivalent education and experience
• Experience in Mexican customs clearance (preferred)
• Knowledge of customs clearance functions (preferred)
• Customer satisfaction-oriented
• Good interpersonal and communication skills, ability to communicate in writing and orally
• Develop and maintain professional relationships with clients, service providers, and employees
• Time management and attention to detail
• Ability to complete work within standard procedures, processes, and office policies
• Proactive personality
• Basic computer skills and ability to learn new programs and tools, including Microsoft Office applications
• Fluency in English (60%) and Spanish