Senior Candidate Experience Specialist, AMER

GitLab is seeking a Senior Candidate Experience Specialist, AMER to lead the Candidate Experience team in the Americas region.

The successful candidate will own the candidate experience across the region, raising the capability of specialists, setting the quality bar, balancing workloads, and serving as the first escalation point for process breakdowns or candidate issues.

Key responsibilities include:

• Leading Candidate Experience Specialists in the region, setting and modeling standards for interview coordination, candidate communication, contract and offer accuracy, and data hygiene.
• Balancing coordination work across the regional team, monitoring capacity against hiring volume, and flagging resourcing gaps.
• Resolving escalated scheduling conflicts, candidate issues, and process gaps, bringing clear recommendations to leadership when needed.
• Onboarding, ramping, and developing new specialists through documentation, shadowing, and direct feedback.
• Coordinating interviews, preparing offers and employment contracts, managing background and reference checks, and partnering with People Operations on the handoff to onboarding.
• Building and maintaining reporting on candidate satisfaction, specialist response times, scheduling turnaround, and data accuracy.
• Partnering with leads in other regions to maintain one global coordination process and implementing agreed changes.

The ideal candidate will have substantial experience in candidate experience or recruiting coordination, covering interview scheduling, offer and contract preparation, background checks, and onboarding handoffs.

GitLab offers a range of benefits, including flexible paid time off, team member resource groups, equity compensation, and a growth and development fund.

The base salary range for this role is $53,600-$91,200 USD.