Executive Director, Head of Learning Strategy, Design & Learner Experience

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The Executive Director, Head of Learning Strategy, Design & Learner Experience is a member of the Learning & Development Leadership Team responsible for shaping and executing the enterprise learning strategy and creating modern, high-impact learning experiences that build workforce capability and support business performance.

Key Responsibilities

Enterprise Learning Strategy & Governance

• Define and execute the enterprise learning strategy and multi-year roadmap aligned with business, talent, skills, and workforce priorities.
• Establish enterprise standards and governance for learning design, curriculum architecture, content, accessibility, learner experience, and measurement.
• Translate business and workforce capability needs into scalable learning strategies and solutions.
• Serve as a strategic advisor to senior leaders on learning, skills, AI, and workforce capability trends.

Learning Design & Learner Experience

• Lead the Learning Design Center of Excellence and end-to-end design and development of enterprise learning experiences across digital, virtual, instructor-led, multimedia, performance support, immersive, and AI-enabled modalities.
• Establish modern learning design and learner experience principles grounded in learning science, accessibility, user experience, and measurable performance outcomes.
• Drive consistency, quality, reuse, modularity, and scalability across enterprise curricula and content.
• Lead the strategy and learner experience for Classroom of the Future, partnering with DDAT on enabling technology products and capabilities.
• Oversee learning demand, prioritization, capacity, and delivery to balance strategic initiatives with ongoing business and regulatory needs.

Learning Technology & Digital Enablement

• Serve as L&D's strategic partner to DDAT/HR Technology, translating learning and learner experience requirements into technology capabilities and roadmaps.
• Partner on the strategy, governance, selection, optimization, and evolution of the learning technology ecosystem, including LMS/LXP, skills platforms, authoring tools, AI, coaching, content, and analytics solutions.
• Represent L&D priorities in enterprise technology and talent ecosystem decisions.
• Drive adoption and continuous improvement of digital learning experiences while ensuring scalability, integration, security, and compliance.

AI, Innovation & Transformation

• Lead adoption of approved AI, automation, and emerging technologies to transform how learning is designed, developed, delivered, and experienced.
• Establish modern design and development practices that improve personalization, accessibility, speed, quality, and productivity.
• Create a culture of experimentation, rapid iteration, and data-driven continuous improvement.
• Evaluate emerging learning capabilities and partners and scale solutions that demonstrate measurable value.

Analytics & Business Impact

• Establish measurement frameworks and KPIs for learning effectiveness, learner experience, capability development, technology adoption, operational performance, and business impact.
• Use learner, skills, operational, and business data to guide investment, design decisions, and continuous improvement.
• Provide executive-level insights on the effectiveness and value of enterprise learning investments.

Enterprise & People Leadership

• Build strong partnerships across the business, HR, Talent, DDAT/HR Technology, Information Security, Procurement, and external partners.
• Lead and develop a high-performing multidisciplinary team across learning design, digital learning, content, technology, and learner experience.
• Build team capability in learning science, AI, analytics, experience design, and emerging technologies.
• Manage resources, vendors, budgets, and investments to deliver measurable business value and operational efficiency.

Leadership & Technical Capabilities

• Enterprise learning strategy and workforce capability development
• Learning science, instructional design, curriculum architecture, and learner experience design
• Learning technology ecosystems including LMS/LXP, content, skills, AI, and analytics platforms
• AI-enabled learning design, content development, and automation
• Learning analytics, measurement, and business-impact evaluation
• Accessibility, content governance, and digital learning standards
• Strategic thinking with strong execution and transformation leadership
• Executive influence, communication, and cross-functional leadership
• Data-driven decision making and financial acumen
• Ability to lead through ambiguity and translate strategy into measurable outcomes