Senior Analyst, Resource Management

The Resource Management team at Salesforce is responsible for managing the staffing life cycle globally for services engagements. We are looking for a Senior Analyst with 3+ years of experience in a Resource Management or workforce planning role who has analytical, problem-solving, and communication skills to balance dynamic operational priorities.

Core Responsibilities & Scope The Senior Analyst will take ownership of an Operating Unit, which includes building proactive relationships with stakeholders, coordinating with cross-functional teams, and interpreting the region's Demand vs. Supply, bench, risks, and operating position.

• Pipeline & Opportunity Analysis: Lead comprehensive reviews of upcoming deal pipeline, renewals, closures, and role requirements to assess start-date feasibility against capacity and identify demand risks early.
• Assignment Planning & Strategic Alignment: Proactively map named resources and suggested alternatives against complex project skill profiles, balancing delivery success, utilization, and consultant growth.
• Data Hygiene & Integrity: Maintain governance across Resource Requests, validating status, role timelines, and skills to ensure project roles are staffed on time with the right talent.
• Capacity & Skills Intelligence: Maintain a strong understanding of internal resource availability, domain expertise, skills profiles, and individual career development goals.
• Capacity Shortfalls & Alternative Sourcing: Autonomously identify capacity bottlenecks and skill shortfalls; evaluate and engage global alternatives, cross-region sharing, or Subcontracting.
• Resource Allocation & Conflict Resolution: Manage assignments, backfills, and roll-offs; structure data and evaluate trade-offs to resolve competing resource needs between projects.
• Narrative & Insight Delivery: Support analytical work-streams to translate operational metrics into actionable insights for Services Management, producing high-impact narratives on Bench, Utilization trends, and Capacity gaps.
• Operational Staffing Cadences: Centralize, prepare, and lead regional staffing meetings with Services Management to align on priorities and risk, in order to execute against open requests.
• Creative Utilization Optimization: Drive team utilization by developing creative solutions,such as shadowing, fractional allocations, and up-skilling placements,to staff projects when availability is constrained.
• Workflow Optimization: Evaluate existing workflows, tools, and handoffs; identify operational bottlenecks and propose structured improvements to optimize team efficiency.
• Peer Mentorship & Knowledge Transfer: Act as an informal mentor and operational resource for newer analysts, assisting with onboarding, tool best practices, and day-to-day guidance.

Minimum Requirements

• Stakeholder Management & Communication: Strong relationship-building skills with the ability to communicate transparently, handle difficult conversations constructively, and align project leaders.
• Process Improvement & Innovation: A proactive mindset for identifying workflow inefficiencies and experimenting with new ways of working and automation to reduce manual effort.
• Digital & Tech Fluency: Experience applying analytical tools and modern productivity technologies (including AI workflows) to accelerate routine tasks, improve data hygiene, and streamline reporting.
• Analytical Problem Solving: Ability to take ownership of complex operational problems, structuring data and analysis to propose practical, actionable solutions.

Benefits Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.