SCYPS Administrative Operations & Service Development Lead

We are seeking an enthusiastic and motivated individual to join Specialist Children & Young People Services (SCYPS) as our Administrative Operations & Service Development Lead.

This is an exciting opportunity for someone who is passionate about improving services and enabling people to perform at their best.

Working closely with the Head of Administration and operational leaders, you will contribute to the development, delivery and continuous improvement of administrative services across a diverse portfolio of children's services.

The role will lead on service development initiatives, drive operational performance, promote the standardisation of administrative processes, and contribute to projects that enhance patient experience, access to services and organisational effectiveness.

You will work collaboratively across clinical, operational and administrative teams to identify opportunities for improvement and help deliver sustainable change.

Main duties of the job

• Support with the production and preparation of reports and updates that are on individual, team and service level to inform operational discussions and management decisions.
• Promote consistent administrative processes and the effective use of systems to support patient access and service delivery.
• Support with ensuring local performance management systems can provide accurate service information as agreed with/required by a variety of external and partner agencies.
• Prepare and deliver reports in a timely and appropriate manner.
• Lead as directed on bespoke projects to improve performance and clinical effectiveness.

Person Specification

• Education/Qualification/Training:

+ Essential: O Levels/CSEs/GCSEs or equivalent in subjects including Maths & English, Further administrative / management Training. + Desirable: Relevant degree, Project Management - PRINCE 2, AMSPAR diploma.

• Experience:

+ Essential: Experience of working in a senior administrative role in the public or voluntary sectors, Experience of working in a multidisciplinary setting, Experience of staff management, Experience of building and developing a team, Experience of managing change, Experience of working with finance and information, Experience of setting up administrative systems, Experience of using Word, Excel and Microsoft Outlook or equivalent email package. + Desirable: Experience of working in an NHS Environment, Project management experience.

• Skills and Abilities:

+ Essential: Skills and flexibility to contribute to and facilitate effective working within a multidisciplinary team setting, Excellent problem solving skills, Ability to provide leadership and direction to an administrative team, Ability to liaise effectively with professionals within the service and other agencies, Excellent interpersonal skills, Good communication skills both written and verbal including report writing, Excellent time management and organisational skills, Ability to work on own initiative without supervision, Ability to manage and take the lead on specific projects, Ability to manage a budget, Good IT skills including - Microsoft Outlook, Word, Excel and Powerpoint, Ability to set objectives for team members and monitor progress, Ability to contribute to service planning.

Benefits

• Competitive salary: £39,959 to £48,117 a year.
• Agenda for Change pay scheme.
• Band 6.
• Permanent, full-time contract.