Sales Enablement Manager

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

The Sales Enablement Manager is responsible for managing activities associated with sales tools, project management and/or process automation development supporting system enhancements, and maintenance activities.

Responsibilities:

• Aligning sales enablement needs with application capabilities, mapping and facilitating process improvement as required
• Leading projects across business and IT functional areas adhering to time, budget, and scope constraints
• Working with business stakeholders and subject matter experts across multiple functional areas to define overall application requirements and design considerations
• Utilizing process automation tools to reduce manual steps and increase efficiency for internal customers
• Employing analysis, data management tools, and critical judgement to ensure data integrity within sales applications
• Developing operational decision support tools including executive dashboards and reports
• Facilitating and/or recording trainings; creating concise communications and/or job aids for process and system change management
• Supporting business needs through a consultative approach, ensuring internal and external clients' needs are being met and are aligned with corporate goals and values
• Supporting end user requests and troubleshooting issues that come in from the “Sales Support” case queue or directly; providing coaching and guidance to enable end user success
• Leading user acceptance testing or managing attendee lists for high visibility annual events

Required Qualifications:

• 5-7 years of relevant experience that includes: A minimum of 4 years’ experience in a position required to do issue analysis, critical thinking, and innovative solutions
• A minimum of 2 years’ experience in managing moderate to complex business process projects
• Genuine drive to learn new tools, create better processes, and drive efficiency
• Proven ability to execute high quality project work and solutions that satisfy stakeholder expectations and meet scope, schedule and cost considerations
• Understanding of software development methodologies and experience in Project Management processes and related tools
• Exceptional time management with the ability to prioritize multiple assignments and meet deadlines
• Demonstrated consulting, communication, and facilitation skills
• Proficiency in change management
• Familiarity with process mapping, process improvement, and root cause analysis concepts
• Aptitude to identify, assess and resolve complex business problems/issue/risks and facilitate issue resolution and risk mitigation
• Effective interaction with all levels of management
• High level of proficiency with productivity tools including Microsoft Office Suite and Web meeting applications

Preferred Qualifications:

• Pharmacy Benefit Management (PBM) experience
• Experience with business process and automation tools
• Salesforce.com or similar Customer Relationship Management application experience
• Previous role in Sales or Account Management or Sales Operations
• Formal Project Management training and/or certification
• Data analysis and data integrity experience

Education:

• Bachelor's degree required; equivalent work experience may substitute.

Benefits:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility