Description
As a Sales Advisor at H&M, you will play a key role in creating an exceptional customer experience.
You will welcome customers, guide them around the store, and support them in making choices, highlighting our products.
Your main responsibilities will be:
- Sharing your knowledge of fashion and products to help customers make informed choices
- Collaborating with your team to provide exceptional service at every stage of the customer's journey
- Ensuring the sales area and stockroom are always well-stocked, tidy, and welcoming
- Supporting opening and closing activities in the store
- Representing yourself and the brand positively during all interactions with customers
You will work with a dynamic team in the store, including Sales Advisors, Department Managers, Store Managers, and Visual Merchandisers.
We are looking for people with:
- Customer service experience, preferably in the fashion, retail, or related sectors
- A passion for fashion and a focus on providing an exceptional in-store experience, promoting our products and contributing to sales targets
- Proactive and collaborative approach, with excellent communication and problem-solving skills
- Flexibility and action-oriented mindset
H&M Group offers a range of benefits, including:
- 25% discount for employees on all H&M Group brands, both in-store and online
- H&M Incentive Programme (HIP) – a global incentive plan that rewards long-term dedication
- Meal vouchers of €6 per working day of at least 6 hours
- Access to the company portal with over 1,500 discounts on products and services for wellbeing and everyday life
- Initial training and ongoing development opportunities
The salary for this role is €23,683.80 per year (full-time equivalent), corresponding to level 5 (CCNL reference: Commerce) + provincial third element, variable depending on the province of work. For part-time roles, the actual salary will be proportionate to the contractual hours.
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