Description
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
This role is pivotal in crafting innovative customer engagement strategies, demonstrating Salesforce’s platform capabilities, and translating complex business needs into impactful solutions.
Responsibilities
- Solution Discovery & Design: Partner with Business and IT teams through targeted discovery sessions to uncover challenges and craft tailored, innovative Salesforce solutions aligned with business objectives.
- Pre-Sales Engagement & Solution Selling: Demonstrate Salesforce capabilities via live demos, prototypes, and presentations to various client personas; support sales cycles with RFx responses, business cases, and ROI analyses.
- End-to-End Lifecycle & Solution Adoption: Act as a trusted advisor throughout the entire customer journey,seamlessly bridging the gap between pre-sales strategy and post-sale execution.
- Strategic Roadmaps & Thought Leadership: Build and articulate clear customer journey strategies and IT roadmaps, guiding large enterprises on digital transformation and highlighting Salesforce’s value proposition.
- Business & Technical Consulting: Lead cross-functional teams to develop comprehensive solutions and articulate benefits to stakeholders.
Requirements
- A degree or equivalent, backed by 10+ years of experience in IT, technology consulting, or enterprise software sales and implementation.
- The ability to translate complex requirements into compelling customer journey maps, tailored use-case demos, and solutions perfectly aligned with industry needs.
- An in-depth understanding of the financial industry’s key metrics, customer engagement processes, and how to build strong ROI justifications.
- Deep knowledge of Generative AI and Autonomous Agents, coupled with a clear understanding of consumption-based business models.
- Extensive expertise in Cloud Computing, modern CRM platforms, marketing automation, and related enterprise technologies.
- Exceptional verbal, written, and presentation skills, with a strong track record of successfully engaging C-level executives at large enterprise clients.
Nice to Have
- Proven experience in pre-sales or solution delivery specifically within the Energy & Mining sector.
- Salesforce Certifications: Specifically in Agentforce, Data 360, Sales Cloud, Service Cloud, Salesforce Industry Cloud solutions.
- Direct Ecosystem Experience: A previous background as a Solution Engineer or Sales Engineer in a Salesforce, CRM, Business Application or similar enterprise tech environment.
- SI / Consulting Background: Prior experience working for Tech Consultancies or System Integrators, with a practical focus on technical project implementations.
Benefits
- Unleash Your Potential: When you join Salesforce, you’ll be limitless in all areas of your life.
- Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.
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