Safety System Implementation and Support Specialist

We are seeking a Safety System Implementation and Support Specialist to assist with the overall safety system implementation, support, configuration, and migration-related activities. You will be responsible for providing this service to clients either as a support function to the client project groups or as a standalone business.

You will provide all clients, both internal and external, with the appropriate quality of service in a safe and cost-effective manner. You will be expected to comply with the legal requirements of the Health & Safety at Work Act 1974, the COSHH regulations 1989, and the EC Directives 1992/3 as documented in the Company's Health & Safety Manual.

Responsibilities:

• Leverage your strong combination of business and technical knowledge as a PV systems expert
• Evaluate proposed project ideas and software changes through technical impact analysis and estimated business value to contribute to decision-making
• Develop and document standard and ad hoc reports from the safety systems
• Drive meetings and develop the IT system strategy, compliance management, periodic system evaluation, and review the enterprise architecture of the system
• Support and educate end-users and sponsors
• Collaborate with the training team in developing safety system-specific training modules
• Initiate discussions with business stakeholders to understand business requirements and document user requirements
• Provide overall guidance and strategize the use of standard safety systems front-end reporting
• Participate in data migration activities and documentation related to migration
• Support change management and training of the systems
• Respond to mailbox queries
• Train team members on technical and functional aspects
• Complete work assignments to the highest quality standards, adhering to relevant SOPs
• Update departmental standard operating procedures, working practices, and guidelines
• Monitor the mailbox for system failures to resolve them promptly
• Look for ways to improve compliance, quality, and efficiency as a subject matter expert
• Perform user acceptance testing and complete required documentation
• Lead critical team projects and manage the team's workload
• Monitor staff projects' quality, timelines, and budgets
• Help staff identify resource or scope of work changes
• Communicate the status of projects to line management and project managers
• Manage discretionary expenses and spending within the team
• Work closely with leads to ensure efficient use of staff resources
• Carry out line management responsibilities for assigned staff
• Help encourage staff career growth and development
• Provide system support and technical support to team members
• Act as the lead overseeing technical planning for complex projects
• Represent the Systems team at internal project team meetings, client meetings, and audits
• Contribute to ongoing improvement of programming processes, methodology, and documentation
• Facilitate advanced technical expertise and share knowledge at department meetings
• Stay updated on new safety system practices, methods, and tools, regulatory practices, and industry trends
• Take care of project management activities and client communications
• Collaborate with key stakeholders, including follow-up on vendor deliverables and services
• Carry out end-to-end release management cycle of the IT system
• Manage stakeholder and vendor activities

Qualifications:

• Life Science or IT/computing degree
• Experience in systems operations support role
• Experience working on validated document management systems
• Good working knowledge of Microsoft Office tools
• System integration knowledge
• Required skills: Change Management, Customer Relationship Management (CRM), People Management, Vendor Management

Experience:

• 10+ years of experience with drug safety systems such as Argus/ARISg/Veeva
• Good team player and offer peer support as needed
• Ability to set priorities and handle multiple tasks
• Attention to detail
• Good written and verbal communication skills