Description
The Support Operations team at Anthropic is dedicated to optimizing and scaling the Product Support function to deliver exceptional user experiences. As a Learning & Education Specialist, you will be one of the first members of our Learning & Education function, helping own the programs that develop and grow the Product Support team's capabilities.
Responsibilities:
- Maintain and continuously improve the onboarding program for new Product Support team members, keeping content current as our products and team evolve and adapting the program based on new-hire feedback and outcomes
- Program manage continuing education initiatives, including identifying training needs, developing curriculum, and measuring effectiveness
- Partner on release enablement efforts, ensuring the Support team has the resources and knowledge to support new products and features
- Co-own our internal knowledge management strategy, ensuring our team can efficiently access and contribute to shared expertise
- Build feedback loops to understand where the team needs additional support or training
Requirements:
- 4+ years of experience in learning & development, enablement, support operations, or similar roles in a technology company
- Data-driven approach, using metrics and insights to continuously improve programs and measure training effectiveness
- Strong communication skills with the ability to distill complex technical concepts into engaging learning experiences
- Excellent cross-functional collaboration, particularly with Product, Engineering, and Support teams
- Proactive and solutions-oriented, with excellent program management abilities
Nice to have:
- Background in instructional design or adult learning principles
- Experience scaling or evolving onboarding or L&D programs as a team grows
- Experience with support or customer-facing teams specifically
The annual compensation range for this role is $165,000-$210,000 USD.
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