Runner (Temporary) - Soho House Nashville

As a Runner at Soho House Nashville, you will be responsible for a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and servers.

Your goal will be to provide our members and guests with outstanding customer service and actively help to improve their overall dining experience.

Main Duties:

• Follow the Steps of Service set by Soho House & Co, including refilling water glasses and coffee cups, clearing finished dishes, crumbing the table, and replenishing all table supplies.
• Accommodate special requests from guests or find alternative solutions that better suit business needs.
• Thrive in a high-volume and elevated service environment, ensuring the delivery of a seamless service by thinking quickly on your feet and managing guest and member needs.
• Ensure food orders are finished being plated and coursed out correctly before serving them to members and guests.
• Adhere to health and safety policies and all company processes, procedures, and standards.
• Work as one team with one goal: to serve members and guests their food and/or drink items in a timely manner.
• Clean and stock the server alley and expo area.
• Have knowledge of the menu and be able to make suggestions when asked by members and/or guests.

Required Skills/Qualifications:

• Minimum of 2+ years' experience in a similar capacity.
• Ability to thrive in fast-paced, high-volume environments and maintain calm under pressure.
• Must be hospitable, approachable, passionate about customer service, and respectful towards colleagues and guests.
• Must be able to demonstrate competency as outlined in the training schedule and Club School.
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
• Ability to take direction, work in a team environment, and autonomously.
• Tips certified and POS knowledge.

Physical Requirements:

• Must be able to seize, grasp, turn, and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast-paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 40 pounds.
• Occasionally kneel, bend, crouch, and climb as required.

Benefits:

• Health Care + 401K: Full-time employees are eligible for full benefits, including medical, dental, and vision, as well as a retirement fund with a 2% match.
• Paid Time Off: Full-time employees have sick days and vacation days.
• Career Development: Soho House offers training to develop technical and managerial skills necessary to enhance your career.
• Soho Impact: Empowering the Soho House Community to make positive change through mentoring, apprenticeship, local outreach, and sustainability.
• Learning & Development: An extensive range of internally and externally run courses are available for all employees.
• Cookhouse & House Tonic: Celebrating a passion for food and drink.
• Team Events: Fun events such as fitness sessions, cinema screenings, and art classes.
• Team Meal: A substantial meal provided free of charge whilst on duty.