Risk Operations Specialist, Onboarding

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends.

As a member of Ramp's Risk Strategy & Operations, you will drive operational initiatives related to underwriting, customer risk management, and fraud.

Responsibilities

• Develop and execute Ramp’s risk underwriting policy used to onboard new business to the Ramp platform across corporate credit card and bill pay products
• Build and maintain monitoring dashboards for underwriting outcomes, processes and losses
• Partner with product and engineering to build best in class risk tooling to increase operations efficiency
• Research emerging underwriting and fraud trends to innovate on Ramp's decisioning systems and policies
• Provide best in class customer experience, while managing credit and fraud risk, by effectively managing customer support requests on their application over phone and email
• Identify emerging risks and use AI and automation to improve decision quality and efficiency

Requirements

• Minimum 1-2 years of experience in Underwriting, Credit Risk Management or Fraud Risk Management
• Experience within consumer/ corporate/ small business cards, payments, invoices, lending, or related industries
• Excellent written and verbal communication skills
• Strong background in customer support via email
• Investigative and critical thinking skills
• BA/BS from an accredited university
• Ability to work weekends from Sunday - Thursday
• Experience integrating AI into your daily work

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more