Private Banking Operations Specialist

We are seeking an experienced Private Banking Operations Specialist to join our growing Wealth Management business in Luxembourg. As a trusted partner to Coverage teams across Luxembourg and several international locations, you will play a key role in delivering exceptional client service, fostering trust and credibility, and upholding the highest standards of professionalism and integrity.

Responsibilities:

• Support Coverage teams in Luxembourg and offshore locations on newly adopted clients, account maintenance activities and day-to-day client servicing requirements.
• Maintain and administer client data, account records and related system codifications, ensuring accuracy and completeness at all times.
• Collaborate closely with internal stakeholders across Coverage, Product, Credit, Risk, Legal and Compliance functions to facilitate efficient processing of client requests and account-related matters.
• Ensure that all client interactions, documentation and activities are conducted in accordance with applicable regulatory requirements, internal policies and compliance standards, including proper record keeping within Deutsche Bank systems.
• Manage and resolve complex account-related enquiries throughout the lifecycle of Private Banking relationships, delivering a high standard of service and operational excellence.
• Contribute to departmental projects and continuous improvement initiatives aimed at enhancing processes, controls, efficiency and the overall client experience.

Requirements:

• 3-5 years of professional experience within the financial services industry, preferably in Private Banking, Wealth Management, Client Services or a related field.
• Sound understanding of banking products, services, operational processes and regulatory requirements, with the ability to apply policies and procedures effectively.
• Strong communication and interpersonal skills, with the ability to build effective relationships across a diverse range of stakeholders and functions.
• Excellent analytical and problem-solving abilities, combined with a high level of accuracy, attention to detail and the ability to manage multiple priorities simultaneously.
• Proven organisational and teamwork skills, with the ability to perform effectively in a fast-paced environment and meet demanding deadlines.
• Proactive, client-focused and solution-oriented mindset, demonstrating a positive attitude and a dynamic approach to work.
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.
• Fluent in English and German, both written and spoken; additional language skills are considered an advantage.

Well-being & Benefits:

• Emotionally and mentally balanced: initiatives such as training events, counseling and support in difficult life situations and a culture where you can openly speak about mental health.
• Physically thriving: in-house gym, standing desks, medical check-ups and promotion of healthier ways of working.
• Socially connected: collaboration, inclusion and feeling connected through various types of leave, sports groups and a hybrid working model.
• Financially secure: two pension contribution plans, worldwide accident insurance, private insurance discounts, special conditions as a Deutsche Bank employee with several retail banks in Luxembourg, public transportation reimbursement, lunch voucher scheme, company car participation, and a Corporate Benefits platform.