Description
We are seeking a highly skilled Receptionist & Front Desk Assistant to join our team at the Mercure Hotel Berlin City. The hotel is located in the heart of Berlin, near the new main station, and offers a unique blend of modern design and historic charm.
As a Receptionist & Front Desk Assistant, you will be the first point of contact for our guests, providing a warm and professional welcome. Your responsibilities will include:
- Managing the check-in and check-out process for guests
- Handling guest inquiries and resolving any issues that may arise
- Maintaining accurate records and performing administrative tasks
- Collaborating with colleagues to ensure seamless service delivery
- Providing exceptional customer service and creating memorable experiences for our guests
To be successful in this role, you should have:
- Previous experience in a similar role or a strong desire to start your career in hospitality
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and think on your feet
- Strong problem-solving and analytical skills
- Proficiency in German and English
In return for your hard work, we offer:
- A permanent contract with a secure and future-oriented employer
- Attractive salary with overtime pay, night shifts, and tariff-based payment
- 13th month's salary, holiday pay, and bonus payments
- Extensive training, development, and career opportunities within the Accor Group
- 50€ monthly employer subsidy for your public transport ticket or internet costs
- Free employee meals during working hours
- Exclusive employee discounts through Corporate Benefits
- Free employee parking directly at the hotel
If you're passionate about delivering exceptional customer service and want to be part of a motivated team, we'd love to hear from you!
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