Revenue Team Leader LGS

As Revenue Team Leader (European markets) you will lead a team of around 15 Revenue professionals. You will coordinate and allocate work, ensure high-quality delivery in line with service level agreements (SLAs) and key performance indicators (KPIs), and oversee revenue services for multiple offices within a matrix organization.

Your role comprises of the following areas:

Management of the Revenue Team

• Manage LGS Revenue team to ensure timely and accurate processing of RLC (Revenue Life cycle) transactions in line with agreed SLAs,
• Participate in planning and supervising knowledge transfer of an as-is process while incorporating certain immediate process improvements,
• Establish a culture of high performance and client centricity – focused on delivering best-in-class services to clients globally while optimising efficiency and effectiveness through continuous improvement,
• Set clear goals and expectations for the team, with the necessary direction and guidance to achieve them.
• Evaluate and integrate new tools and methodologies to enhance the revenue team’s capabilities. Ensure training and development opportunities,
• Lead, motivate, and support a team of revenue professionals, ensuring accurate transaction processing and team effectiveness,
• Drive knowledge sharing and process improvements, maintaining service quality during any transitions,
• Foster a culture of high performance, client focus, and continuous improvement, setting clear goals and ensuring robust process documentation,
• Champion professional development, from hiring and onboarding through ongoing training and mentoring,
• Act as a point of contact for people matters, ensuring open feedback, high engagement and alignment with Linklaters’ values.
• Maximize employee engagement and retention – creating a strong, stable team,
• Foster a culture of open feedback at all levels, ensuring there is space for feedback to be voiced, heard, and acted upon.
• Create an organisation with a mindset of process ownership and continuous improvement – ensuring data and metrics are seen as crucial by every team member.

Delivery of Revenue services

• Oversee all stages of the revenue lifecycle, including Matter opening/closure, Billing, Time/OSI Transfers, Credit control, Cash allocation, Client Accounting, WIP Reporting,
• Support monthly cash and billing targets, involved in MEC for billing,
• Take the ownership and accountability for managing credit control and cash collections from clients in your team
• Ensure achievement of cash and billing targets and compliance with relevant regulations and controls,
• Drive standardization and automation of revenue processes, collaborating closely with internal finance and technology teams,
• Act as a local expert in e-billing, promoting best practices and process enhancements across teams,
• Drive standardization and automation under Revenue Lifecycle Programme,
• Work closely with the Billing CoE and Revenue Manager LGS to streamline processes and introduce new tools to the ways of working and implement global policies and processes within teams,
• Facilitate communication and collaboration between teams within the centre to streamline revenue-related activities (Client Accounting, AR, client finance, data & reporting hub, ebilling, Pricing etc),
• Ensure best-in-class delivery of service requests in accordance with agreed SLAs and OLAs.

Stakeholder Management

• Serve as the main contact for local revenue leadership and business managers ( Revenue Managers /Advisors / Matter Managers and Practice),
• Build strong relationships with internal stakeholders, understanding and aligning with their evolving needs,
• Deliver reliable, transparent communication, regularly sharing updates, progress, and changes,
• Gather and act on feedback to ensure continuous improvement and stakeholder satisfaction.

Requirements

• Offer 2 to 3 years of leadership experience gained in international SSC company,preferably in the legal or professional services sector,
• Have a successful track record leading revenue teams and managing projects in global matrix organizations,
• Bring experience in building Order-to-Cash (OTC) teams ,
• Have experience in billing processes and have supported finance transformation projects,
• Communicate fluently in English,
• Knowledge of German language on at least B2 level is an asset,
• Are proficient in SAP and advanced Excel,
• Exceptional team skills – valuing collaboration, cultivating relationships, and bringing people together for collective success,
• Are detail-oriented, able to deliver under time pressure (billing month end closures), and committed to building a strong, collaborative team culture,
• Demonstrate a client-centric approach and a drive for measurable results,
• Strong drive for achieving goals and delivering measurable outcomes, demonstrating accountability for performance,
• Hold a degree in accounting or a related field; ACCA or CIMA qualifications are highly valued.

Benefits

• Private medical care
• Free in-house fitness centre
• Life insurance
• Worldwide travel insurance for business and non-business travel
• Benefit Multisport club card or subsidised travel card
• Wide range of training opportunities